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Standard User mcompton69
(learned) Thu 15-Mar-12 17:01:00
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ADSL24 Fibre


[link to this post]
 
Hi all

Anyone got FTTC via ADSL24? What's it like?

Is there any differences in their product that to BT's (or anyone else's)?

It would appear my exchange has just been activated (in the last few days) so I am keen to give it a whorl.

The 30 GB on-peak cap with ADSL24 concerns me slightly though! Doesn't appear to be the same for BT (although i would expect an unfair usage policy for them).

Also, i want a minor re-wire where the BT line enters the building (rear of house, kitchen) as its old wire and quite a lot of it. Can that be done as part of the install?

Thanks for readin



ADSL24: C&W Home LLU ADSL2+, Netgear DG834PN 1.03.39 DGTeam 1018, Belkin N1 Vision (1.00.07), Core 2 Duo E6850 3 GHz, Gigabyte GA-EP45-DS5, 4 GB, 10 HDD=3.3TB

Edited by mcompton69 (Thu 15-Mar-12 19:43:02)

Standard User mcompton69
(learned) Thu 15-Mar-12 17:09:35
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Re: ADSL 24 Fibre Experiences


[re: mcompton69] [link to this post]
 
test

Updated sig for speedtest results



ADSL24: C&W Home LLU ADSL2+, Netgear DG834PN 1.03.39 DGTeam 1018, Belkin N1 Vision (1.00.07), Core 2 Duo E6850 3 GHz, Gigabyte GA-EP45-DS5, 8 GB, 10 HDD=3.3TB

My Broadband Speed Test

Edited by mcompton69 (Thu 15-Mar-12 17:10:43)

Standard User Silvereyes
(fountain of knowledge) Sun 10-Jun-12 17:38:08
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Re: ADSL24 Fibre


[re: mcompton69] [link to this post]
 
In reply to a post by mcompton69:
Is there any differences in their product that to BT's (or anyone else's)?


Quite a few.

I looked into this after receiving an email from them today and ADSL24's offering looks pretty poor by comparison.

The only reason I stay with ADSL24 is my additional block of IP addresses and quite frankly, that's rapidly wearing very, very thin...


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Standard User mcompton69
(learned) Mon 11-Jun-12 18:23:25
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Re: ADSL24 Fibre


[re: Silvereyes] [link to this post]
 
Considering the cost, I am relatively happy with BT

I did used to do quite a bit of torrent downloading - during the day this is throttled to about 50 kbit/s - yes you read that right, kbit.

But to be honest, when you are trying to download 60 GB you are not expecting it to download while you wait - and i am rather impressed to be able to download more than that overnight. And I can still get Piratebay for some reason.

Upload is pretty good too - a consistent average of above 15 mbit/s so online backup is fantastic - uploaded 350 GB in a week (with Backblaze, definitely the best I have found).

And Battlfield 3 latency is still fine even with uTorrent and Backblaze both running.



BTBroadbandInfinity 2, sync'd at 80 down 20 up, BT Hume Hub 3, Cat6 wired home, Core 2 Duo E6850 3 GHz, Gigabyte GA-EP45-DS5, 8 GB, 10 HDD=3.3TB

My Broadband Speed Test
Standard User zyborg47
(eat-sleep-adslguide) Tue 12-Jun-12 08:32:39
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Re: ADSL24 Fibre


[re: Silvereyes] [link to this post]
 
In reply to a post by Silvereyes:
In reply to a post by mcompton69:
Is there any differences in their product that to BT's (or anyone else's)?


Quite a few.

I looked into this after receiving an email from them today and ADSL24's offering looks pretty poor by comparison.

The only reason I stay with ADSL24 is my additional block of IP addresses and quite frankly, that's rapidly wearing very, very thin...



Poor compared to what? Oh yes, Talk talk, sky and Bt offers it cheap, but then they block sites, nice traffic shaping by them, certainly Bt and TT.

oh, customer service, indian call centers from a script, oh how nice. ADSl24 got people there who knows what they are on about.

I have to admit I did think about sky if I went for fibre, I would not go back to BT and would not touch Talk Talk with a barge pole. but changed my mind and if I do go for fibre I think it would be with ADSl24, but since Bt seems to be dragging their heals here, I may bypass the fibre side and go for a wireless service.

Getting fed up of the unreliable copper wire based service anyway, because Bt network is so old.

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User Silvereyes
(fountain of knowledge) Tue 12-Jun-12 11:56:02
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Re: ADSL24 Fibre


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
In reply to a post by Silvereyes:
In reply to a post by mcompton69:
Is there any differences in their product that to BT's (or anyone else's)?


Quite a few.

I looked into this after receiving an email from them today and ADSL24's offering looks pretty poor by comparison.

The only reason I stay with ADSL24 is my additional block of IP addresses and quite frankly, that's rapidly wearing very, very thin...



Poor compared to what? Oh yes, Talk talk, sky and Bt offers it cheap, but then they block sites, nice traffic shaping by them, certainly Bt and TT.

oh, customer service, indian call centers from a script, oh how nice. ADSl24 got people there who knows what they are on about.


My, what a nice horse... And so high...


Seriously, I didn't mention who I was comparing it to - price was not my primary criteria if you must know - and to be honest I didn't even look at Talk-Talk.

I looked at about a dozen or so including Vivaciti, TitanADSL, Zen, Plusnet, BT and SKY (both 'enthusiast' and commodity type ISPs). Compared to those ADSL24's offerings were simply too little, too late.


As for the other issues raised:

Most of what BT and other ISPs who use the CleanFeed system - ie. Talk-Talk etc. - block is child porn and race hate material.

They also block specific websites in compliance with properly issued court orders. To do otherwise would risk contempt proceedings.

ADSL24 and others like them avoid this issue by pointing the finger at their wholesalers.


Most ISPs, not simply the commodity types, restrict P2P throughput to stop the filesharers hogging all the available capacity and freezing the rest of us out.

It's not unusual for my ADSL24 connection to grind to a halt at midnight when all the filesharing kicks off automatically.

Having said that, the Pirate Bay itself has provided a way to bypass the block and intend to continue doing so from what I've read. To bypass the P2P restrictions you could try a VPN.


All first instance technical support work from either a 'script' or a checklist. This is to ensure they don't miss something simple, particularly towards the end of a busy shift, and they have all the relevant information in case the issue needs to be escalated. The problem is many of them either don't know when or are simply too scared to depart from it.

Of course, it doesn't help when the end user lies about having carried out a requested diagnostic.

On a personal note, I'd rather deal with an Indian call centre than some of the UK based ones. Not only can I understand what they are saying, their manners tend to be a damn sight better!


As for ADSL24's 'technical support' people knowing "what they are on about", I beg to differ. It's gotten so bad that the only time I will speak to them is when I'm faced with an actual loss of service. Anything else I either workaround or live with.

On one occasion a couple of months back I was asked to perform a factory reset on my router when it was unable to establish a PPP session. The less said about the ensuing 'disagreement' the better as it was NOT one of my finer moments. In my own defense I would like to mention that he 'requested' this after I had run through all the diagnostics I had done before calling them.


In reply to a post by zyborg47:
Getting fed up of the unreliable copper wire based service anyway, because Bt network is so old.


I'd have to agree with you there although it's not so much the age of the network which certainly doesn't help, but a result of many, many years of neglect, dishonest staff stealing everything that wasn't nailed down, Mismanagement, etc.

For years BT dragged their feet first on flat-rate dial-up to protect their phone revenues, then later on ADSL to protect their leased line revenues.

The same thing happened with LLU and sharing their exchanges, and again with ducts and poling. Even after they were compelled to allow third party access, they continue to make things difficult and expensive.

Fibre deployment is simply more of the same.


In reply to a post by zyborg47:
I have to admit I did think about sky if I went for fibre, I would not go back to BT and would not touch Talk Talk with a barge pole. but changed my mind and if I do go for fibre I think it would be with ADSl24, but since Bt seems to be dragging their heals here, I may bypass the fibre side and go for a wireless service.


Why not take a look at Viviciti? From what I can acertain from their website they offer much the same as ADSL24 but their support seems to be far, far better from what I've read in various forums.

The only thing holding me back is I need additional IP addresses which they could not assure me would be available before I migrate. That was some months back but I doubt the situation has changed much.

Having said that it's not going to hold me back much longer...
Standard User zyborg47
(eat-sleep-adslguide) Wed 13-Jun-12 22:53:12
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Re: ADSL24 Fibre


[re: Silvereyes] [link to this post]
 
In reply to a post by Silvereyes:
[

My, what a nice horse... And so [i]high...


Seriously, I didn't mention who I was comparing it to - price was not my primary criteria if you must know - and to be honest I didn't even look at Talk-Talk.

I looked at about a dozen or so including Vivaciti, TitanADSL, Zen, Plusnet, BT and SKY (both 'enthusiast' and commodity type ISPs). Compared to those ADSL24's offerings were simply too little, too late.


Too little too late for who? I have not looked at vivaciti, titan or Zen, so I don't know what they offer, a mate of mine is on Vivaciti ADSl and from what he was saying he is not going to use them for fibre.

The other ISPs, Bt, sky and Plusnet can offer it cheap because they are so large, but if plusnet do as much traffic management as they used to before Bt grabbed hold of them, then they would not be worth bothering with.



As for the other issues raised:

Most of what BT and other ISPs who use the CleanFeed system - ie. Talk-Talk etc. - block is child porn and race hate material.



so policing the net, it is not their job to polive the net, no matter what we think of child porn or race hate.


hey also block specific websites in compliance with properly issued court orders. To do otherwise would risk contempt proceedings.
ADSL24 and others like them avoid this issue by pointing the finger at their wholesalers.


You could be right, but it seems as if Bt, Sky and Talk Talk just block because it is easier than fighting it. with all the millions all three of them make, you would think they would fight for their customers right to access the net without blocking.
Most ISPs, not simply the commodity types, restrict P2P throughput to stop the filesharers hogging all the available capacity and freezing the rest of us out.

It's not unusual for my ADSL24 connection to grind to a halt at midnight when all the filesharing kicks off automatically.



I don't find that at all, even at midnight or after I have no speed problems.

Granted the last few days I have been having problems, but that is any time of day, I blame Bt since they been mucking around in the exchange and every time they do some major work in the exchange it mucks things up for weeks after.
Having said that, the Pirate Bay itself has provided a way to bypass the block and intend to continue doing so from what I've read. To bypass the P2P restrictions you could try a VPN.

Or use a smaller ISP that don't bend over backwards to please our dictator of a government, the only difference is that we can vote another dictator government in, well so I been told, but after the last General election I think that is fixed as well.

All first instance technical support work from either a 'script' or a checklist. This is to ensure they don't miss something simple, particularly towards the end of a busy shift, and they have all the relevant information in case the issue needs to be escalated. The problem is many of them either don't know when or are simply too scared to depart from it.


total rubbish, most of them have no idea what they are on about and if the push comes to the shove they don't even know what a router is, they are paid peanuts even for their country which is why Bt and Talk Talk uses them

Of course, it doesn't help when the end user lies about having carried out a requested diagnostic.


you could be right, but they do go over the same old thing time and time again.

On a personal note, I'd rather deal with an Indian call centre than some of the UK based ones. Not only can I understand what they are saying, their manners tend to be a damn sight better!


But that is false, they are too nice, no one is that polite.


As for ADSL24's 'technical support' people knowing "what they are on about", I beg to differ. It's gotten so bad that the only time I will speak to them is when I'm faced with an actual loss of service. Anything else I either workaround or live with.

On one occasion a couple of months back I was asked to perform a factory reset on my router when it was unable to establish a PPP session. The less said about the ensuing 'disagreement' the better as it was NOT one of my finer moments. In my own defense I would like to mention that he 'requested' this after I had run through all the diagnostics I had done before calling them.


i have not been in contact with ADSl24 tech support for 18 months or more, so to be honest I have no idea what they are like now. I did open a ticket a few days back asking about a cease and got the wrong answer back, but that could have been my own fault to a certain degree by going away from the topic.

I did get the correct answer after.


I'd have to agree with you there although it's not so much the age of the network which certainly doesn't help, but a result of many, many years of neglect, dishonest staff stealing everything that wasn't nailed down, Mismanagement, etc.

For years BT dragged their feet first on flat-rate dial-up to protect their phone revenues, then later on ADSL to protect their leased line revenues.

The same thing happened with LLU and sharing their exchanges, and again with ducts and poling. Even after they were compelled to allow third party access, they continue to make things difficult and expensive.

Fibre deployment is simply more of the same.

which makes me think that perhaps going via wireless is a better way, sure I will not get the super high speed of fibre, but at least it should be more reliable and since the access point is less than half a mile as eagle flies, I should get a strong signal.


I had a visit from a rep of the company today and I was pretty impressed by what she was telling me, they don't support my router, only Belkin (yuk) and netgear, but all that means is that if anything goes wrong router wise I got to sort it out myself.

Easy enough to stick laptop onto the network directly if i have to cheak if it is working ok.

TBH, i hate Bt almost as much as I hate Talk Talk and to get away from Bt network, phone and broadband is not a bad thing.


Why not take a look at Viviciti? From what I can acertain from their website they offer much the same as ADSL24 but their support seems to be far, far better from what I've read in various forums.



A mate of mine is on Vivacti and what he said to me about their support a few weeks ago is not printable.

If I was going to move to another wired ISp for fibre then it would be Sky and that would only be because of cost, other wise I would stay with ADSl24.

The only thing holding me back is I need additional IP addresses which they could not assure me would be available before I migrate. That was some months back but I doubt the situation has changed much.

Having said that it's not going to hold me back much longer...



I don't need that, but the static IP address comes in useful sometimes, which is what I would lose if I moved. the wireless network charges a fiver extra for static. still the router can use No-ip, so that is a option.


Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User Silvereyes
(fountain of knowledge) Sat 16-Jun-12 00:39:39
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Re: ADSL24 Fibre


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
hey also block specific websites in compliance with properly issued court orders. To do otherwise would risk contempt proceedings.
ADSL24 and others like them avoid this issue by pointing the finger at their wholesalers.


You could be right, but it seems as if Bt, Sky and Talk Talk just block because it is easier than fighting it. with all the millions all three of them make, you would think they would fight for their customers right to access the net without blocking.


For them, it's the American Disease. Profits Uber Alles. For others like Entanet who were merrily handing customer info to the likes of Andrew Crossley, it's a combination of costs, cowardice and laziness.

In reply to a post by zyborg47:
All first instance technical support work from either a 'script' or a checklist. This is to ensure they don't miss something simple, particularly towards the end of a busy shift, and they have all the relevant information in case the issue needs to be escalated. The problem is many of them either don't know when or are simply too scared to depart from it.


total rubbish, most of them have no idea what they are on about and if the push comes to the shove they don't even know what a router is, they are paid peanuts even for their country which is why Bt and Talk Talk uses them


Heh. I think you misunderstood. I did not say they knew what they were talking about as most of them don't. A problem which is not limited to the big commodity ISPs. Some of the smaller 'enthusiast' type ISPs could do with re-assessing their tech support training requirements as well.


In reply to a post by zyborg47:
On a personal note, I'd rather deal with an Indian call centre than some of the UK based ones. Not only can I understand what they are saying, their manners tend to be a damn sight better!


But that is false, they are too nice, no one is that polite.


I'd rather have them being too polite that continually interrupting me and/or talking over the top of me while I'm trying to describe a problem. A common occurance with a certain member of the ADSL24/Murphx team.


In reply to a post by zyborg47:
i have not been in contact with ADSl24 tech support for 18 months or more, so to be honest I have no idea what they are like now. I did open a ticket a few days back asking about a cease and got the wrong answer back, but that could have been my own fault to a certain degree by going away from the topic.


That's entirely possible but I wouldn't like to bet on it. Bitter experience suggests otherwise.


In reply to a post by zyborg47:
which makes me think that perhaps going via wireless is a better way, sure I will not get the super high speed of fibre, but at least it should be more reliable and since the access point is less than half a mile as eagle flies, I should get a strong signal.

I had a visit from a rep of the company today and I was pretty impressed by what she was telling me, they don't support my router, only Belkin (yuk) and netgear, but all that means is that if anything goes wrong router wise I got to sort it out myself.

Easy enough to stick laptop onto the network directly if i have to cheak if it is working ok.


Sounds good. Unfortunately I don't have that option so I'm stuck with whatever fixed line offerings are available in this area. Which is BT, Talk-Talk or Sky and as the Sky Technical Support Rep didn't even know what their upstream speed was....

As you can imagine, I was a bit taken aback to be told it was 40Mbps in both directions smile


In reply to a post by zyborg47:
The only thing holding me back is I need additional IP addresses which they could not assure me would be available before I migrate. That was some months back but I doubt the situation has changed much.

Having said that it's not going to hold me back much longer...


I don't need that, but the static IP address comes in useful sometimes, which is what I would lose if I moved. the wireless network charges a fiver extra for static. still the router can use No-ip, so that is a option.



Normally, the assigned ip address would only change if the ppp session dropped. In most cases you would probably get the same ip again unless there was a delay in re-establishing the session.


However, the loss of my ip address space is no longer holding me back. I had the misfortune of having to phone tech support again the other night for my sister-in-law and once again was forced to try explaining the difference between dsl line sync which was fine and ppp session which was not.

I expect that sort of nonsense from the likes of BT - as you mentioned earlier, you pay peanuts, you get monkeys. But these guys are supposed to know better.

Add that to a line which now syncs at less that half of what it should (and once did). Continual ppp session drops...

I could go on but what's the point smile

The sister-in-law hasn't decided what she wants to do yet.
Standard User zyborg47
(eat-sleep-adslguide) Sat 16-Jun-12 09:30:20
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Re: ADSL24 Fibre


[re: Silvereyes] [link to this post]
 
In reply to a post by Silvereyes:
For them, it's the American Disease. Profits Uber Alles. For others like Entanet who were merrily handing customer info to the likes of Andrew Crossley, it's a combination of costs, cowardice and laziness.



i agree with you there.

Heh. I think you misunderstood. I did not say they knew what they were talking about as most of them don't. A problem which is not limited to the big commodity ISPs. Some of the smaller 'enthusiast' type ISPs could do with re-assessing their tech support training requirements as well.


i find that the smaller ISPs customer service is better than larger ones , mainly because they have to work harder to get their customers in the first place. How many people have heard of these smaller ISPs? People ask who I am with, I tell them and they look at me as if I am mad.

i still prefer to be with a ISP where they don't require a script, but that is not always possible.



I'd rather have them being too polite that continually interrupting me and/or talking over the top of me while I'm trying to describe a problem. A common occurance with a certain member of the ADSL24/Murphx team.



That happened to me with Mad as a fish, I was explaining something on behalf of a mate and they kept talking over the top until I got my hair off and told them to let my finish first. Talk Talk was the one, get telling me to check this and check that, even telling them that I put a different router, computer and cable they still wanted me to through the list.

I can't cope with that if things go wrong.


That's entirely possible but I wouldn't like to bet on it. Bitter experience suggests otherwise.

In reply to a post by zyborg47:
you get good and bad every where i suppose, when i was Bt a few years back, I phoned up to report a problem with my mobile as I was with their BT broadband anywhere at the time and person at the other end of the phone was amazing, the problem was understanding him as he had a strong northern accent. smile

Sounds good. Unfortunately I don't have that option so I'm stuck with whatever fixed line offerings are available in this area. Which is BT, Talk-Talk or Sky and as the Sky Technical Support Rep didn't even know what their upstream speed was....

As you can imagine, I was a bit taken aback to be told it was 40Mbps in both directions smile



I bet you was smile, not sure what the upstream is on this service, I think it is a megabit, which may not be super fast, but it will do.


Normally, the assigned ip address would only change if the ppp session dropped. In most cases you would probably get the same ip again unless there was a delay in re-establishing the session.




I have no idea how this system works, all I know is that there is a base station, that sends the signal to relays and then the relay send it to me, a Ethernet cable comes through the wall from the unit on the roof and that can be connected to a router or direct to the computer. i don't even know what connection they use, I presume it will be PPoE.


However, the loss of my ip address space is no longer holding me back. I had the misfortune of having to phone tech support again the other night for my sister-in-law and once again was forced to try explaining the difference between dsl line sync which was fine and ppp session which was not.

I expect that sort of nonsense from the likes of BT - as you mentioned earlier, you pay peanuts, you get monkeys. But these guys are supposed to know better.

Add that to a line which now syncs at less that half of what it should (and once did). Continual ppp session drops...

I could go on but what's the point smile

The sister-in-law hasn't decided what she wants to do yet.


I hope you sort things out and your sister-in-law makes her mind up.

I have made up my mind and while I am sad to leave ADSL24, I have decided to go for the wireless service, I have already put a cease in to ADSL24 which will come into effect in two weeks time, just a shame that is costing me, but Blame Bt for that. the other service hopefully will be up and running a couple of days before that.

at the end of the day I have to do what I think is best for me, I could be wrong and it could be a bad choice, ADSL24 will no doubt get other customers to replace me and more.


Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.
Standard User Silvereyes
(fountain of knowledge) Sun 17-Jun-12 22:30:29
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Re: ADSL24 Fibre


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
I have made up my mind and while I am sad to leave ADSL24, I have decided to go for the wireless service, I have already put a cease in to ADSL24 which will come into effect in two weeks time, just a shame that is costing me, but Blame Bt for that. the other service hopefully will be up and running a couple of days before that.

at the end of the day I have to do what I think is best for me, I could be wrong and it could be a bad choice, ADSL24 will no doubt get other customers to replace me and more.


I can't say I'm sad to leave. Quite the opposite.

Which is a pity as I was perfectly happy with the service up until the move to Murphx as a supplier. I think that's when things started to slide. I understand why they did it even if I didn't agree with them but I still transferred rather than migrate to another ISP.

With hindsight, that might not have been the best decision I could have made smile
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