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Standard User huwwatkins
(member) Mon 19-Mar-12 15:55:58
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Vivaciti support tickets?


[link to this post]
 
How quick are they to follow these up? I understand they are/were moving officers - has that created a backlog? I filed ticket on Friday and I will admit I'm not the most patient person in the world when it comes to broadband issues - despite working in customer services myself!
Standard User epyon
(committed) Mon 19-Mar-12 16:49:22
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Re: Vivaciti support tickets?


[re: huwwatkins] [link to this post]
 
I just phoned them up again

then i had to contact entanet as they are 3nd line support for vivaciti

what a pain.

1.Vivaciti Lite 14310/1185Kbps @ 6db INP2
2.TalktalkEssentials 15788/1254Kbps @ 6db INP0
Standard User vivaciti
(knowledge is power) Mon 19-Mar-12 17:37:56
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Re: Vivaciti support tickets?


[re: huwwatkins] [link to this post]
 
What is your ticket number?

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User huwwatkins
(member) Mon 19-Mar-12 18:11:29
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Re: Vivaciti support tickets?


[re: vivaciti] [link to this post]
 
Hi
Its #450907

Thanks
Standard User huwwatkins
(member) Tue 20-Mar-12 13:36:28
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Re: Vivaciti support tickets?


[re: huwwatkins] [link to this post]
 
Any update?
Standard User vivaciti
(knowledge is power) Tue 20-Mar-12 18:40:51
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Re: Vivaciti support tickets?


[re: huwwatkins] [link to this post]
 
The last update on this ticket was from you saying to disregard the issue was resolved by replacing the router???

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User huwwatkins
(member) Tue 20-Mar-12 18:56:51
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Re: Vivaciti support tickets?


[re: vivaciti] [link to this post]
 
Hi -
Sorry I may not have explained my problem correctly. I had two issues
a) low throughput and high ping - solved by replacing router. (my old one stopped holding sync shortly after)

b) low sync for line attenuation which is on going, this seems to be coupled with bursts of errors and some loss of sync. this got worse after a voice fault was fixed on the line (drop of another 1 meg) and it is this with which I am looking for assistance with.

Thanks

Huw
Standard User RobertoS
(sensei) Tue 20-Mar-12 20:16:25
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Re: Vivaciti support tickets?


[re: huwwatkins] [link to this post]
 
A few years ago I had a voice fault, in fact a few neigbours did at the same time. It was due to an e-side cable being dodgy.

I was swapped to another e-side pair. It cured the fault but resulted in a loss of 700kbps sync frown. Nothing to be done.

Then that one got progressively worse and I started getting frequent spells of perpetual disconnections, only cureable by running the quiet line test, of all things. I didn't dare report it, for fear of what might result.

That was one of my reasons for going to FTTC. Phone can get crackly, but so what?

____________________________________________________________________________
My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User huwwatkins
(member) Tue 20-Mar-12 20:22:52
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Re: Vivaciti support tickets?


[re: RobertoS] [link to this post]
 
True - I can only dream of FTTC here - we have only just got ADSL2+. The voice engineer did make reference to a 'dodgy' cable due to for repair but did not elaborate. Said I was on a temporary line.
Standard User iand
(experienced) Fri 20-Apr-12 18:28:10
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Re: Vivaciti support tickets?


[re: huwwatkins] [link to this post]
 
ah... tmp line. See you in 2030 still running on a tmp line

IanD
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