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Standard User mr2gti
(member) Sat 26-May-12 10:36:07
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BB off and apparently I have no account :/


[link to this post]
 
BB went off Friday morning, after a ticket and 2 calls to Vivaciti it appears my line has no broadband. Seems someone at their suppliers have closed our account by mistake. Anyone had this before?

Short Signatures will stop confusion... [censored]!
Standard User Banger
(eat-sleep-adslguide) Sat 26-May-12 19:38:37
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Re: BB off and apparently I have no account :/


[re: mr2gti] [link to this post]
 
What type of Vivaciti account did you have, who is the supplier?

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User mr2gti
(member) Sun 27-May-12 12:27:06
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Re: BB off and apparently I have no account :/


[re: Banger] [link to this post]
 
LLU with them... on the Grimsby exchange. Really odd state of affairs... and screwed our weekend a fair bit.

Short Signatures will stop confusion... [censored]!


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Standard User mr2gti
(member) Mon 28-May-12 16:45:40
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Re: BB off and apparently I have no account :/


[re: mr2gti] [link to this post]
 
In reply to a post by mr2gti:
LLU with them... on the Grimsby exchange. Really odd state of affairs... and screwed our weekend a fair bit.


Talk Talk Business.

Confirmed they have closed our account. Yet to be told why but Vivaciti are on it.

Short Signatures will stop confusion... [censored]!
Standard User Banger
(eat-sleep-adslguide) Wed 30-May-12 02:15:07
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Re: BB off and apparently I have no account :/


[re: mr2gti] [link to this post]
 
You back up yet?

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
My Broadband Speed Test
Standard User mr2gti
(member) Wed 30-May-12 07:44:05
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Re: BB off and apparently I have no account :/


[re: Banger] [link to this post]
 
Afraid not... 5 full days and counting.

Short Signatures will stop confusion... [censored]!
Standard User vivaciti
(knowledge is power) Wed 30-May-12 12:23:53
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Re: BB off and apparently I have no account :/


[re: mr2gti] [link to this post]
 
Your service will be restored some time today, we are just waiting on OR to get to the exchange to get service re--jumpered

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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Standard User mr2gti
(member) Wed 30-May-12 13:10:59
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Re: BB off and apparently I have no account :/


[re: vivaciti] [link to this post]
 
In reply to a post by vivaciti:
Your service will be restored some time today, we are just waiting on OR to get to the exchange to get service re--jumpered


Good to hear... will I need to put a new user name and password in for the account at all?

Short Signatures will stop confusion... [censored]!
Standard User vivaciti
(knowledge is power) Wed 30-May-12 13:23:43
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Re: BB off and apparently I have no account :/


[re: mr2gti] [link to this post]
 
No all the details are the same, looking at your account I can see your ticket was responded to early this morning.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

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