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Standard User NUTTER44444
(committed) Tue 24-Jul-12 12:12:00
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ADSL24 speed loss since I switched from BT


[link to this post]
 
I've got a ongoing ticket so I not needing anybody from ADSL24 to reply directly but asking for other's people's advice too to see what they think.

OK I was with BT up to yesterday then I migrated in. Few things I have noticed though. For a start my speed.

http://www.speedtest.net/result/2081053204.png

And my router stats (swanky new £120 router) very nice

Router Status

Hardware Version DGND3700
Firmware Version V1.0.0.17_1.0.17
GUI Language Version V1.0.0.15

Internet Port
MAC Address 84:1B:5E:36:A4:5F
IP Address 109.224.130.158
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 89.145.254.69
Domain Name Server
89.145.254.78
94.30.127.100

LAN Port
MAC Address 84:1B:5E:36:A4:5E
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version A2pv6C035g.d23k
Modem Status connected
DownStream Connection Speed 1876 kbps
UpStream Connection Speed 755 kbps
VPI 0
VCI 38

Wireless Port
Region Europe
Wireless Settings (2.4GHz b/g/n)
Name (SSID)
Channel Auto (11)
Mode Up to 145 Mbps
Wireless AP On
Broadcast Name On
Wireless Isolation Off
Wireless Settings (5GHz a/n)
Name (SSID)
Channel 36(P)+40(S)
Mode Up to 300 Mbps
Wireless AP On
Broadcast Name On
Wireless Isolation Off

Guest Network
Wireless Settings (2.4GHz b/g/n)
Guest Profile 2
Wireless AP Off
Guest Profile 3
Wireless AP Off
Guest Profile 4
Wireless AP Off

Wireless Settings (5GHz a/n)
Guest Profile 2
Wireless AP Off
Guest Profile 3
Wireless AP Off
Guest Profile 4
Wireless AP Off

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN pppoa 1890922 3079959 0 2782 65440 17:21:40
LAN1 1000M 3184022 1961651 0 67075 31 02:38:55
LAN2 100M 17:22:27
LAN3 100M 02:06:45
LAN4 Link Down --
WLAN b/g/n 145M 64951 19 0 312 0 17:20:27
WLAN a/n 300M 64915 0 0 312 0 17:20:27

ADSL Link Downstream Upstream
Connection Speed 1876 kbps 755 kbps
Line Attenuation 65.0 db 36.0 db
Noise Margin 9.3 db 6.5 db

When I was with BT? I was connecting roughly anywhere between 2270 and 2350kbps so already as you can see there's quite a drop. Upload speed was 448kbps so in that aspect ADSL24 are better. The line attention is worrying me though as 65.0db is surely not right? I was at 58db with the BT connection (I do have a long line though as it is so any speed loss is quite significant for me) Just wondering if I should do anything else or what do people think? Or should I just leave it with the guru's at 24? (They are raising it with the suppliers to see what can be done)
Standard User aquiss
(fountain of knowledge) Wed 25-Jul-12 08:53:27
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Re: ADSL24 speed loss since I switched from BT


[re: NUTTER44444] [link to this post]
 
A couple of questions.

1) What Wholesale network have you been put on? C&W, TalkTalk etc. Some networks set the min SNR margin at 9dB (BT sets as low as 3dB).

2) What connection technology are you connecting with. ADSL1 or ADSL2+ ?

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
(free activation or migration + 2 months free)
Standard User NUTTER44444
(committed) Wed 25-Jul-12 16:15:14
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Re: ADSL24 speed loss since I switched from BT


[re: aquiss] [link to this post]
 
Long time no speak martin smile

to answer you.

1. I'm on the C&W LLU Home (whatever that means)

2. I was connecting on well I left the router (Netgear DGND3700) to AUTO but I switched that do ADSL2+ as advised in my ticket. (Ticket's been updated to say that they still trying to figure out the right profile for my line)


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Standard User XRaySpeX
(eat-sleep-adslguide) Wed 25-Jul-12 16:33:13
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Re: ADSL24 speed loss since I switched from BT


[re: NUTTER44444] [link to this post]
 
I guess you have moved from BT ADSL Max to ADSL2+, but on your long line you won't benefit from that. That's why your attn. has increased.

Try forcing router to run with ADSL Mode = ADSL2 (G.992.3) or even ADSL (G.DMT) which should be like your BT connection but with higher upstream. Repost stats.

WARNING: Edit out your MAC addys & IP addy from your stats to deter interlopers. You only really need last 4-line block.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User uno
(fountain of knowledge) Wed 25-Jul-12 17:24:49
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Re: ADSL24 speed loss since I switched from BT


[re: NUTTER44444] [link to this post]
 
In reply to a post by NUTTER44444:
1. I'm on the C&W LLU Home (whatever that means)


That'll be why.. The default SNR is 9db. You might be able to get them to lower it but C&W generally refuse.

Matt

uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User NUTTER44444
(committed) Wed 25-Jul-12 18:24:29
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Re: ADSL24 speed loss since I switched from BT


[re: XRaySpeX] [link to this post]
 
Going to respond to each of the other 2 people that posted.

In resspnse to XRay:

On my router I have ADSL ADSL2 and ADSL+ Should I try each one and see what happens?

In response to uno:

Is there a possibility I may be stuck with this? This is my last ticket response:


Creator: adsl24
Date: Wed 25th Jul 2012, 14:02
Still trying to ascertain what profile is set for the line... will advise more fully when more concrete information is gathered...

I guess they are trying to work on something
Standard User XRaySpeX
(eat-sleep-adslguide) Wed 25-Jul-12 23:44:21
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Re: ADSL24 speed loss since I switched from BT


[re: NUTTER44444] [link to this post]
 
As I said previously try with ADSL & ADSL2 and report stats. You are already on ADSL2+.

Can't understand why ADSL24 are still humming and haring when they could suggest this obvious experiment.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC
Standard User RobertoS
(sensei) Thu 26-Jul-12 08:00:22
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Re: ADSL24 speed loss since I switched from BT


[re: NUTTER44444] [link to this post]
 
Just do what XRaySpeX said. Alter your router settings so it does not connect at ADSL2+.

Only allow ADSL2 and ADSL (G.DMT).

You should also have removed you IP address and MAC address, as he advised frown. You need to ask in TTTS for staff/mods to remove them. Open invitation to hackers.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Edited by RobertoS (Thu 26-Jul-12 08:02:11)

Standard User NUTTER44444
(committed) Thu 26-Jul-12 10:04:56
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Re: ADSL24 speed loss since I switched from BT


[re: RobertoS] [link to this post]
 
Before I go ahead and try this? 1 more question. My router has VC and LLC based multiplex method. Currently it's at VC-Based. Do I keep it at VC at all times?
Standard User RobertoS
(sensei) Thu 26-Jul-12 11:00:19
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Re: ADSL24 speed loss since I switched from BT


[re: NUTTER44444] [link to this post]
 
Yes. Unless your ISP tells you different. Change that on your connection and it just won't work.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - Plusnet Value Fibre FTTC 80/20 trial.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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