Was wandering if there was a upgrade for my line which currently supports around 12 meg download speeds,website is really confusing and when I put my phone number in it lists every product known to man but does not specify what is available on my line.
My gripe is not xilo service which has been superb for a number of years but the fact it's vitually impossible to talk with a actual person and the last time I achieved this I found that particular guy rude and totally unhelpful .
It's about once a year I may ring up with a question,and today was actually regarding a friend who now requires broadband.
I'm seriously now wandering in pointing her in a different direction as her knowledge regarding broadband is not very good and if she has a problem then judging by the actual answering of calls I think she may become somewhat frustrated and I'm not sticking my neck on the line here for a company that seriously needs to update there call answering services and have polite people in a polite manner respond in a customer friendly way.
I always feel that you are actually wasting there time as they seem to have little to no interest in what your problem is.
Funny thing is when I first acquired broadband of them and before the direct debit kicked in and the connection they were brilliant.....what happens once they have your custom is completely different.
Taking a wild guess have you got a single person on sales and a single person on support as I have better things to do with my time than spend hours dialling numbers which are constantly engaged.
Still trying now since 10am this morning,even the sales chat link that flashes at the top right of the screen gives the message ..we are unable to chat right now.
May i make a suggestion and you put into force some normal queuing system which tells the customer how long there wait will be and what position in the queue they actually are and a estimated time that you will answer the call,this is basics enforced by most Companies,even the ringback facility does not work so its a painful exercise to say the least and I'm really considering going elsewhere even though the broadband is not my problem .
Edited by time2die (Wed 26-Jun-13 14:13:33)