Daft thing is there broadband is wonderful but its the rest thats useless,like when you want to actually give them some extra business as i do with a friend that requires Broadband but its impossible to get through.
I also had a question regarding my own line and possible upgrade but again its like flogging a dead horse.i know the guy called Matt is pro/active on these forums and i wasn't intending to plaster my gripes all over the think broadband forums but the last time i had a concern and sent him a personal private message he declined and ignored it so thats why its on here.
Now its not surprising that your phone structure you have put in place in your place of work is so appalling Matt and im not surprised that on occasions which is rare indeed that i have managed to get through i find the person very rude and not helpful and somewhat ignorant to my concern/problems.
Saying that when the spokesman like yourself is pro/active on here and also does not reply to private messages i send him then am i surprised.
I did not bother sending you a PM this time Matt and my concerns regarding xilo are now for all to see which in all fairness is the correct procedure.
Let me clarify that i have been with xilo for 4 years and your broadband service has been exceptional in most cases but your customer service is none existent,and on occasions customers have the right to speak to there broadband supplier and in your case there is more chance of having a conversation with the prime minister.
There is a saying ..you get what you pay for and myself and the girlfriend are certainly paying a premium to you guys which amounts to just under £30.
For that sort of money not only do i expect a stable fast broadband connection i also expect to be able to speak with the person/persons who supplies me and treats me like a valid customer.
Think today taking into account what we pay and the fact i was going to recommend a friend you have just lost £60 a month if not more once people start reading this.
Edited by time2die (Wed 26-Jun-13 15:01:05)