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Standard User Molehusband
(regular) Fri 14-Feb-14 16:42:23
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ADSL24 > Coms: Call Logs


[link to this post]
 
Restoration of the Call Logs facility was planned to be completed for 10th Feb.

Although the Call Logs page is available in MyAccount, it does not list any calls made in February, only a link to download a CSV file of calls made in January. The file contains no information on which calls fell into the 100 minutes included in my plan and no total payable, simply a list of all January calls with the price.

Is everyone with an ADSL24/Coms call plan seeing this?

I'd be grateful if a Coms representative could state here whether there will be a full restoration of the past system whereby all calls made were visible and their chargeable status indicated. If not, what will be implemented in its place?

ADSL24/Coms Complete DSL 100 [TalkTalk LLU]

Edited by Molehusband (Fri 14-Feb-14 16:43:37)

Standard User nickscs
(member) Fri 14-Feb-14 22:17:25
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Re: ADSL24 > Coms: Call Logs


[re: Molehusband] [link to this post]
 
Hi,
I have the same, am waiting to see what happens at the next bill. Coms probably have more pressing concerns at the moment.
Standard User Molehusband
(regular) Tue 18-Feb-14 11:05:44
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Re: ADSL24 > Coms: Call Logs


[re: Molehusband] [link to this post]
 
More than a week beyond the ETA and still no progress or comment from Coms in this thread.

And now my voicemail service has been discontinued.

For a company specialising in telephony, this is all very disappointing.

ADSL24/Coms Complete DSL 100 [TalkTalk LLU]


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ISP Representative PaulComs
(isp) Tue 18-Feb-14 12:16:11
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Re: ADSL24 > Coms: Call Logs


[re: Molehusband] [link to this post]
 
Hi Molehusband

Please call into the team so they can check your voicemail. they are there 24/7/365 and can check within a matter of minutes why the VM had dropped off.

We have slipped a couple of weeks on the release schedule as some of the migrations were delayed. The objective is to have the services working for all users rather than introduce piecemeal. The priority is to release the functionality for DSL management. If you drop DanComs or myself a PM with your line details or make a request via the support team who can get you your information on call volumes for the month in the meantime.

This forum is good to post information but its but will never be the quickest way to get a response to your queries, that will come by contacting the team in the first instance.

Thanks,
Paul

Operations Director
Coms.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Molehusband
(regular) Tue 18-Feb-14 15:17:43
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Re: ADSL24 > Coms: Call Logs


[re: PaulComs] [link to this post]
 
Thank you for your reply Paul.

May I suggest that it be stated on the Call Logs page that your customers will temporarily need to contact Coms support for details of their phone usage. Clarity seldom hurts.

ADSL24/Coms Complete DSL 100 [TalkTalk LLU]
Standard User Molehusband
(regular) Wed 19-Feb-14 11:00:21
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Re: ADSL24 > Coms: Call Logs


[re: Molehusband] [link to this post]
 
Update on the voicemail problem. It was fixed within 12 hours of submitting a ticket.

ADSL24/Coms Complete DSL 100 [TalkTalk LLU]
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