I'm an ADSL24 customer who was moved to Coms.com just over 2 weeks ago. On Friday afternoon my ADSL stopped working, it's happened before and generally leaving it for an hour or 2 and its back and working but 5 hours later it wasn't back so I called Coms on their technical support number and it was immediately answered by the technical support answering service. They were very polite, took my details and said that technical support would call me back. The next morning and I'd still not got a call back so called again, I was assured that I'd get a call back, but again did not. I called again at lunchtime and was again assured I'd be called back, but no one called. Finally I called early evening tonight and again, no one called back. Each time I've called the ladies were very nice and apologetic and sympathised. But as a customer, I simply don't know what else to do if no one will call me back.
Do Coms have *any* technical support working at the weekend ?
Am I getting the Coms 'answering service' because it is the weekend ?
When I call, the answering service ladies seem surprised I've not been called back but have no power to escalate or help much other than note that I called (again) and assure me someone will call me back.
I'm used to ADSL24's customer service which was excellent, phones were always answered and technical support was there immediately, but Coms seem to have a wall that is impenetrable. As a customer, if the first thing you are met with is an answering service and the support team don't follow up and call back, what else can a customer do ? (Other than turn to a public forum and moan ).
I'll try again in the morning, and then on Monday morning when the 'office' is more likely to be open and hopefully I can finally get someone to look at why my ADSL has stopped working.