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Standard User bobble_bob
(fountain of knowledge) Wed 26-Feb-14 19:34:57
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Just got my coms bill


[link to this post]
 
Not an email, but its in "My Account" under Billing. Slightly more than the monthly subs as we're paying for 1.5 months (in my case 15th Feb - 31st March)

I was worried coms would screw this up too, but so far so good smile
Standard User Marith
(newbie) Wed 26-Feb-14 21:54:44
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Re: Just got my coms bill


[re: bobble_bob] [link to this post]
 
Hmm... I'm trying to work out whether they will send me a bill because I told them today to cancel my account. I successfully migrated to a different provider yesterday. Last time I paid was 1st February.

Do you know if they they bill you in advance (i.e. bill you now for March) or do they bill you for the month just gone (February)?
Standard User nickscs
(member) Wed 26-Feb-14 21:58:46
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Re: Just got my coms bill


[re: Marith] [link to this post]
 
I have just received my bill, for February, from the first of Feb. So I would suggest you will get billed for Feb.

Edited by nickscs (Wed 26-Feb-14 21:59:46)


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Standard User Marith
(newbie) Wed 26-Feb-14 23:29:51
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Re: Just got my coms bill


[re: nickscs] [link to this post]
 
Thanks for your reply. I will wait and see what happens smile.
Standard User Molehusband
(regular) Wed 26-Feb-14 23:46:34
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Re: Just got my coms bill


[re: bobble_bob] [link to this post]
 
No email notification here either.

The billing page and PDF downloadable from there both state payment will be taken by direct debit, which I'd not set up with ADSL24 in the past. Ticket submitted accordingly.

Broadband and phone are both itemised on the one invoice. The only calls in the bill are 26m of UK mobile, which came to £1.06 +VAT. Cheaper than ADSL24.

ADSL24/Coms Complete DSL 100 [TalkTalk LLU]
ISP Representative PaulComs
(isp) Thu 27-Feb-14 14:32:52
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Re: Just got my coms bill


[re: Marith] [link to this post]
 
Hi Marith,

Service charges (line rental and broadband - where applicable) are billed in advance. Calls are billed in arrears.
Any credits due will be settled, contact the billing team is you have any further queries who are there to help and verify any details.

Thanks,
Paul

Operations Director
Coms.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User caley
(learned) Thu 27-Feb-14 16:40:00
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Re: Just got my coms bill


[re: PaulComs] [link to this post]
 
Hello PaulComs

It would be very helpful if you could supply a phone number for your billing team. I've been looking all over ADSL24 pages that are available on Google and also on coms.com website and cannot find a number to call. I have been away from ADSL24 (coms) since I gave notice on the 31st of January and received my Mac code on the 1st of February and today I received a bill dated 1st of March for broadband supply which is no longer with coms.
Would be obliged if you could let me know who to contact.

Thanks.

Caley.

Lost a Pet?
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Edited by caley (Thu 27-Feb-14 16:41:00)

Standard User abat
(fountain of knowledge) Thu 27-Feb-14 20:45:54
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Re: Just got my coms bill


[re: caley] [link to this post]
 
Also have a bill after having migrated away. I've raised a ticket.

Mike
Standard User highlander317
(member) Thu 27-Feb-14 20:46:44
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Re: Just got my coms bill


[re: caley] [link to this post]
 
I got my bill this morning, under usage allowance and no paid calls yet mysteriously by bill is 1p more than last month. Vat figure is the same yet the service charge has gone up from £21-37 to £21-38, anyone else suffered the same? Can't believe it could be down to rounding up/down.
Standard User caley
(learned) Thu 27-Feb-14 21:18:56
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Re: Just got my coms bill


[re: abat] [link to this post]
 
Have you had a response yet from your ticket? I thought my account and control panel would have been deleted after I used my MAC code. Looking over Coms site it does seem a bit ominous that there are no telephone numbers to call or maybe I missed seeing them. Anyone else find a telephone number to call technical support, billing or any other department?

Lost a Pet?
Remember them forever at
Caley's Pet Remembrance Tributes
www.petremembrance.co.uk
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