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Standard User martthefart1
(learned) Sun 02-Mar-14 16:29:40
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Vivaciti how to contact?


[link to this post]
 
Vivaciti been with them for 2yrs last night no adsl signal phones not being answered and web site down cannot send ticket have Vivaciti disappeared? internet back on but disconnecting ,left a message said they get back to me???????????????????????????????????????????????????
Standard User user7423
(member) Sun 02-Mar-14 17:46:04
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Re: Vivaciti how to contact?


[re: martthefart1] [link to this post]
 
Vivaciti site is ok for me, as is their forum.

Have you tried logging in to the client panel and opening a ticket from there:
https://vivaciti.net/whmcs/clientarea.php

Or contact details can be found here:
https://vivaciti.net/contact

I do not want to post the support email addy (due to spam bots) but it is on the contact page

Phone number from the page: 0800 091 1797

hth
Standard User martthefart1
(learned) Sun 02-Mar-14 17:49:23
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Re: Vivaciti how to contact?


[re: user7423] [link to this post]
 
tyvm for the links they are working the main site is still down?


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Standard User RobertoS
(sensei) Sun 02-Mar-14 18:26:07
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Re: Vivaciti how to contact?


[re: martthefart1] [link to this post]
 
The website www.vivaciti.net is working for me.

Have you tried this tool?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User user7423
(member) Sun 02-Mar-14 19:13:40
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Re: Vivaciti how to contact?


[re: martthefart1] [link to this post]
 
Your welcome, the site is working for me (on VIvaciti LLU)
Standard User partial
(committed) Sun 02-Mar-14 22:28:37
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Re: Vivaciti how to contact?


[re: martthefart1] [link to this post]
 
The Vivaciti website is compromised with malware.

You can get to it by typing directly into the address bar or by following none search engine links. If you follow the links provided by search engines, you will be redirected to a site by the malware that has since been taken down. Hence the 'unavailable'

Vivaciti are aware of this but either don't care, or more likely don't understand.
Standard User RobertoS
(sensei) Sun 02-Mar-14 22:39:41
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Re: Vivaciti how to contact?


[re: partial] [link to this post]
 
Don't you mean whatever the search results point(ed) to were compromised?

If the site under vivaciti's control is clean and direct links access works, (which was the case at the time the problems were first noticed), surely it is/was the search link targets that were dodgy and have been taken down? AUIU vivaciti complained to google and google have stopped the access to wherever?

What else are vivaciti supposed to do?

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Standard User tommy45
(knowledge is power) Sun 02-Mar-14 23:28:58
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Re: Vivaciti how to contact?


[re: partial] [link to this post]
 
No malware identified @vivaciti.net detailed report if you access it directly, and i fail to see how vivaciti can do anything about googles and bing's compromised links if you don't use SSL /HTTPS
Standard User uno
(knowledge is power) Sun 02-Mar-14 23:39:23
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Re: Vivaciti how to contact?


[re: tommy45] [link to this post]
 
That's not how such a compromise works.

The server, or site could be compromised and only redirects when it sees the referred as a search engine (or pre-defined list of sites). If you access direct, you don't have such a referrer.

It's a common tactic amongst those that hack sites so when you go to it direct, you don't think there is a problem.

Matt

uno Broadband
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User bobble_bob
(fountain of knowledge) Sun 02-Mar-14 23:40:53
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Re: Vivaciti how to contact?


[re: uno] [link to this post]
 
Went to their site via Google and everything was ok, didnt get redirected
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