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Standard User VWGolfman
(knowledge is power) Tue 25-Mar-14 23:04:26
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Coms overcharging and then charging me twice.


[link to this post]
 
Come on Coms get your house in order before you end up in court.

My latest invoice requests payment for a period for which I've already paid.

Not only that but after advising me that my fees would not change during the move from ADSL24 to Coms you've decided to up my charges to 150% of what they should be.

Anybody looking in, I honestly wouldn't bother.

Everything which could go wrong HAS gone wrong since Coms took the reins.

Wrong profile.
DNS issues.
Email down.
Poor throughput.
Throttling and traffic shaping introduced.
Portal still offering limited functionality despite being advised to the contrary.

Oh dear Coms it doesn't look good...
Standard User bobble_bob
(fountain of knowledge) Tue 25-Mar-14 23:27:08
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Re: Coms overcharging and then charging me twice.


[re: VWGolfman] [link to this post]
 
Billing is one things coms have actually got right for me laugh
Standard User caley
(learned) Wed 26-Mar-14 06:54:31
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Re: Coms overcharging and then charging me twice.


[re: VWGolfman] [link to this post]
 
At least you have an account with them. I have had 3 invoices and I don't have an account with them.


Caley.

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ISP Representative PaulComs
(isp) Wed 26-Mar-14 07:14:24
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Re: Coms overcharging and then charging me twice.


[re: VWGolfman] [link to this post]
 
Morning

Quickest way to resolve is by calling the billing team rather than posting here, if you already tried this and its unresolved drop me a PM with the details, as before, and I'll get it resolved.

Paul

Operations Director
Coms.com
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User VWGolfman
(knowledge is power) Wed 26-Mar-14 10:14:54
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Re: Coms overcharging and then charging me twice.


[re: PaulComs] [link to this post]
 
Morning Paul,

I didn't post here to try and resolve the issue. I posted here to make people aware of my experiences with Coms.

I called this morning and pressed "3" for "accounts and billing".
I spoken to a kind lady who advised me that she couldn't help and that I would need to email the billing department.
But, I thought I had been put through to "accounts and billing"?

Anyway, I didn't have time to start writing emails and trying to explain the error as I was at work. Not only that but it would've been so much easier to sort the issue out over the telephone.
I was then put through to billing.
Richard kindly resolved my issue.

I was indeed being charged for a period for which I had already paid.
Not only that but I was being charged at an inflated rate for a service I didn't even have.

These things happen. But they have happened half a dozen times in the last 2 months, which is something I never expected.
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