I can't help being reminded, when I read through the many posts about Coms, of the principle of 'divide and conquer'. It seems to me that many are jumping on the bandwagon of 'let's blame someone else...' rather than go back a few squares and remember how things were.
The fact is that, as far as we all know, ADSL24 used to be a good provider with an 'allowance' that one could download per month during the peak hours and a truly unmetered download off-peak. There was a monthly contract, no capping, no throttling, no 'fair user policy' and reasonable responses from Customer Support. So far as we know ADSL24 were ok with that model. Or of course it could be that they jumped ship because it wasn't working which is why they sold out to Cons, oops, I mean Coms, who knows. I have to ask myself then, if the model run by ADSL24 was ok why did Coms change it? The first thing they did was increase everyones peak allowances and extend the off-peak time. Commonsense says that in itself could potentially mean the download demands would increase.
The new ISP Coms sought to keep all its customers by insisting that things would stay the same and that they had no plans to change anything. Of course then it ALL started changing, being moved over to other connections, no communication with customers to tell of planned works or to explain problems, DNS issues, throttling, Fair Use Policies coming from nowhere, and so on. Things started to unravel but we, the great unwashed customer, are dropped crumbs of explanation and most of the time, let's face it, we are guessing at what's going on, not good enough.
Principally the argument now being held up, is that 'a few users' are actually causing the problem by downloading too much. Have I missed something? Presumably the same heavy users were there back in ADSL24's time? So, if that's the case, go back to what ADSL24 did, put the peak allowance back to what it was, put the off-peak hours back to what they were. But of course now the mob are not pointing the finger at Coms and saying 'get yourself sorted', they are blaming the heavy users thus getting Coms off the hook. Classic divide and conquer tactics and you are all falling for it. Presumably all of us have had our peak-time allowances increased since Coms took over, so if a previously light user decides one day that they actually want to download all that allowance should we then start pointing at them and saying it's their fault? All this talk of 'bad boys' etc is not getting us anywhere, it's just blaming people who are doing nothing wrong. If something is described as 'unmetered off-peak' then that's what it should be. Apparently though our unmetered use IS being metered and flung back in the face of those who have heavy use. The way we are using the internet has changed for most people, it's used for gaming and streaming tv and downloading all sorts of stuff and that will probably increase in the future, not diminish. So excuse me folks, if something worked before, or so we are led to believe, stop blaming the users, blame the ISP for messing it up.
Oh and as regards whoever it was who said that my attempts to get the OFT to enforce the Distance Selling Regs wouldn't work because they have now disbanded, that was not the case many months ago when I first approached them. We have Laws in the UK but they are NOT enforced for we plebs , and that's why half the problems occur in this country because suppliers get away with murder knowing there will be no comeback. We got the MAC situation changed after a fight, despite the doomers saying it was a waste of time trying, so now you don't have to endure an ISP if you don't want to stay with them. Maybe, instead of arguing amongst yourselves, it would be a good idea to formulate another campaign to get ISPs to be properly regulated and to get whoever the Regulator now is to enforce the Law.
For instance an 'improvement' was just introduced where a supplier can't increase their prices during a contract, but all they have to do is put a caveat in their T&Cs to say they 'might' increase their prices and that's ok, so if you are agree to paying x pounds a month for 12 months you can still find a couple of months in that your company doubles your payments and there's nothing you can do about it but leave. Incidentally, ISPs should look up the Law on Contracts because if they substantially change a contract to their advantage they have broken the contract and one can leave without penalty, don't fall for the 'wanna leave then you owe us for the rest of the contract period', it just ain't so. Blame the lack of enforcement of UK Laws for the problems we're experienceing, not other people who are only doing what they have paid to do.
Meanwhile Coms need to start telling its users what is happening, have a proper section on its website where one can go for current status of the network and planned work etc instead of the odd post on a forum when they feel like it. I'm sure most of you would agree that one of the most annoying problems has been lack of information from Coms and that has to change.
Now I'll sit back and get flamed.