Both the Coms (Complete DSL) and Xilo (Talk and Surf) packages are with TTB.
Today, Xilo informed me that the migration has been approved and a date set: May 9th, and have issued the router login details.
I sent Coms a ticket giving 30 days notice of termination. The following response was received within two hours:
"Thank you for providing us your migration date, we will update our systems to reflect this. As per the 30 day notice, billing will end Friday 23rd May. In terms of charges applicable, you will be the April invoice as normal and then on a pro-rata basis from 1st May - 23rd May. Coms will provide you an uninterrupted service as normal until the day you migrate away."
As billing for the service has always been for a month in advance (which ADSL24 clearly stated on their invoices, though Coms do not), I'm assuming the "pro rata" charges relate solely to any phone calls made in excess of the 100 minutes included in my package. Have sent another ticket seeking confirmation of this.
So, apart from the Coms billing query, everything seems reasonably clear so far.
There have been no charges for migration.
Stats for future comparison.
These figures have remained stable with Coms (though I had to request the SNR be lowered).
Down: 14.63 Mbps
DownStream: 17234 kbps
UpStream: 1020 kbps
Line att. Down: 19db
Line att. Up: 4 db
SNR Down: 6 db
SNR Up: 8 db
Edited by Molehusband (Thu 24-Apr-14 19:28:30)