User comments on ISPs
  >> Other Providers (without dedicated forums)


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User martthefart1
(learned) Wed 11-Jun-14 17:11:46
Print Post

vivaciti unbelivable


[link to this post]
 
Dear customer,
We are contacting you today to inform you that the broadband package you are currently on is being withdrawn from service and in line with our terms and conditions we are giving you one month’s notice of this withdrawal.

We had removed this package from sale for new connections for some time now as the package is too restrictive and we have had a large number of issues with the suppler as to the reliability of the service.

Unfortunately as the package is a combined phone and broadband package we have no comparable service in line with the price you are currently paying for this service, those customers who are still in contract with their service are being released from the contract with no penalties.

We can convert your service to a separate phone and broadband service but not at the current cost, if you wish to move to the separate package, the cost of this are below.

It is with regret that we are having to remove this package and apologise for any inconvenience this may cause you our customer, but I am afraid the service will be removed by the 15th July 2014, you are of course able to move to another provider if you wish but if you can please reply to this email letting us know if you wish to be moved to the separate package or if you will move to another provider so we can make sure billing is sorted and the account closed down.

If you have any questions, or would like further information, please let us know.

Our phone basic line rental is £11.40 per month, our unlimited broadband service is £21.00 per month (all prices including VAT) as part of this change of package we will offer you the line conversion free of charge subject to contract.

_______________
Kind Regards
Vivaciti
Vivaciti Forum
what do you think of this then? any new suppliers available , been with vivacity 4yrs???????
Standard User Banger
(eat-sleep-adslguide) Wed 11-Jun-14 19:12:18
Print Post

Re: vivaciti unbelivable


[re: martthefart1] [link to this post]
 
What package are you on?

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
http://www.thinkbroadband.com/speedtest/button/13914...
Standard User martthefart1
(learned) Wed 11-Jun-14 22:19:44
Print Post

Re: vivaciti unbelivable


[re: Banger] [link to this post]
 
im on the surfwise package


Register (or login) on our website and you will not see this ad.

Standard User Banger
(eat-sleep-adslguide) Wed 11-Jun-14 22:32:15
Print Post

Re: vivaciti unbelivable


[re: martthefart1] [link to this post]
 
Me too but I havent had the email and my phone is with BT.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
http://www.thinkbroadband.com/speedtest/button/13914...
Standard User DrTeeth
(knowledge is power) Wed 11-Jun-14 22:35:14
Print Post

Re: vivaciti unbelivable


[re: martthefart1] [link to this post]
 
In reply to a post by martthefart1:
what do you think of this then? any new suppliers available , been with vivacity 4yrs???????

I don't think they have done anything wrong at all. A polite email and a month's notice and a 'get out of contract with no penalty' deal. What more could one ask for?

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User Banger
(eat-sleep-adslguide) Wed 11-Jun-14 22:44:13
Print Post

Re: vivaciti unbelivable


[re: DrTeeth] [link to this post]
 
Is it the telephone and broadband bundle thats being discontinued or surfwise itself? Im confused.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
http://www.thinkbroadband.com/speedtest/button/13914...
Standard User vivaciti
(knowledge is power) Thu 12-Jun-14 01:03:29
Print Post

Re: vivaciti unbelivable


[re: Banger] [link to this post]
 
It is only the Surfwise Complete (Full LLU) package that is being withdrawn.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

Forum
Facebook
Standard User Banger
(eat-sleep-adslguide) Thu 12-Jun-14 01:04:30
Print Post

Re: vivaciti unbelivable


[re: vivaciti] [link to this post]
 
Thanks Karl.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
http://www.thinkbroadband.com/speedtest/button/13914...
Standard User vivaciti
(knowledge is power) Thu 12-Jun-14 01:06:18
Print Post

Re: vivaciti unbelivable


[re: Banger] [link to this post]
 
It's Paul, but your welcome none the lesssmile

www.vivaciti.net
Vivaciti Broadband
0800 0911797

Forum
Facebook
Standard User Banger
(eat-sleep-adslguide) Thu 12-Jun-14 01:07:22
Print Post

Re: vivaciti unbelivable


[re: vivaciti] [link to this post]
 
Sorry, thanks Paul hehe.

Tim
www.vivaciti.net & freenetname
Billion 7800 on 24 Meg Variety LLU
http://www.thinkbroadband.com/speedtest/button/13914...
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to