I haven't posted here for a long time as I haven't needed to. However, I'm looking to move away from Coms after poor communication and withdrawal of services - this after they promised to preserve the quality we enjoyed with ADSL24.
We are on a high speed fibre connection - around 75 down and 16 up - the cabinet is around 400m away. To be honest, the service hasn't been bad but with the recent withdrawal of email, hosting etc and increased complaints elsewhere, I think it's time to move.
We run a successful web business from home so need a very good, reliable connection. I don't mind paying more for this. I've heard good things about Zen and Andrews and Arnold historically, is this still the case? Any other contenders to consider please?
The other major concern is downtime when transferring - what is the current process and how long does it take please? Is it possible to avoid downtime?
We have a BT modem and then link that to our own Netgear unit - I need the flexibility to keep that as it cost a fair bit and works well. We also have a separate phone service via BT; the internet provision is separate. However, I'd be willing to consider consolidating it all into one service. We pay around £35 per month for the internet but can flex on that a little if it means an upgrade in reliability.
Sorry for all the questions but I'm way out of the loop when it comes to internet services these days.