My cabinet is lost in the machinery or is it machinations of the Superfarce Cymru roll out. As the installation teams have "moved on" we may have to wait until Kellys or similar feel like a day out at the coast before we get revisited.
Staying with Viva? NOT gonna happen.
Firstly because I went to the trouble of calling them and getting the support guy to check if my line was affected, because I wanted to be able to look at this before any switch happened. I was told I was NOT affected, and only became aware of the change when my connection died. When I mentioned it on here Vivaciti responded with some words about how they emailed everyone affected, well hey guys - I called you to check and discuss the options, to be given the wrong information is bad enough but not even an apology for wrong footing me? In my book that is really poor customer relations. Add to that the tone of the response in the forum which came across as "not happy? Tough we think most others will be (or wont bother complaining)" tells me Vivaciti don't seem to value me as a customer and that has helped me make a decision about FTTC.
Sadly it seems that some of the smaller outfits are getting the same attitude to Customer service as the big guys. A sorry state.
Right now I CBA to move ADSL service when FTTC could be available on PCP29 in a couple of weeks, its a case of making do with a degraded service until I have the service I want available.
Just to be consistent we see yet another resync today. BTw nowhere near as stable as Daisy was. GREAT improvement guys.
Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
- Enta. Not very impressed with the "Improvement"
SWPM PCP29 - A terrible Line on a poor cabinet, still waiting for Fibre.... no wonder people call them OPENJOKE.
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