So No point in raising a ticket - I am sick of raising tickets because frankly most ISPs are uninterested or inept when it comes to dealing with issues that Openjoke are incapable or uninterested in nailing down, and sadly, on my modest income - and with my usage level a decent ISP such as AAISP - with a reputation for actually getting some action from Openjoke - is beyond my reach. Apart from anything else I cant afford to take half days off to sit here and wait for engineers who will probably show up right at the end of the "window", check the line and announce that no fault can be found. It seems the fact that the line keeps re-syncing is not a clue to them, and Openjoke's guys seem to have no details of when/why the line kicks off like this - does no one log data anywhere on the network?
I just LOVE this improved service that Vivaciti have secured for me (we really need a "banging my head against a wall" emoticon on this forum - with the way things are run by Openjoke and some ISP's, it would get a LOT of use)
Paying out to Xilo for a short time isn't really an option with fibre due anytime - or sometime in the distance - its hard to get a straight answer from Superfarce Cymru, so I just wanted to publicly thank Vivaciti for the shambles that *my* service has become - from the failure to tell me that it was changing Despite the fact that in the early days after they said they were moving some customers I actually called them to verify what the position was with my service and was told clearly it DIDN'T affect me. - a point that I notice chose not to address in the "dismissive" response I had from them via this forum - As one of my former employees taught us on induction - "Bad information is worse than no information".
I wont be sorry to leave - as I have said before, from a consumer point of view - UK Broadband is a very poor joke
VIVACITI - Enta. Not very impressed with the "Improvement"
SWPM PCP29 - A terrible Line on a poor cabinet, still waiting for Fibre.... no wonder people call them OPENJOKE.
My Broadband Ping
Edited by warweezil (Thu 14-Aug-14 08:17:52)