Been with Xilo for 4 years mate and generally i hate BT with a Passion as i hate overseas call centres with people that on some occasions struggle with the English Language.
I agree with many of your points mate and the Xilo service i have received the past 4 years has been exceptional,they do answer tickets and deal with problems promptly but in my experience and quite a few others on here rarely answer the phone when you are trying to speak to them.
Well unless things have changed in the last 12 months i have spent literally days listening to a engaged tone or a phone that continues to ring out.
Sometimes its nice to hear the occasional voice and your right in your thoughts regarding BT Customer service and there total lack and capabilities of fixing things promptly and general lack of communication given that they after all a Communication company.
But when they are throwing deals at you that generally saves you Hundreds of Pounds a year its hard to ignore,there are going to be far more unhappy customers based on the fact they have Millions of customers and not a few thousand.
My changeover to Infinity 2 was yesterday and it went as smooth as silk,I'm not going to praise BT for this as its early days and my experience with them in the past with Phone line problems has been awful ,this is my very first time i have used BT for Broadband,could be a huge mistake i know but the savings are huge and I've decided to take the risk and i won't be afraid to air my displeasure on here if things go wrong.
Edited by time2die (Sat 23-Aug-14 09:48:09)