I do not know exactly what the message said, but it was tech support and he had to leave his name and number. He tried calling Coms again this morning, was on hold for ages. All I know is, they have no idea what is wrong and they said he is on TalkTalk service now, he was originally on C&W LLU with ADSL24, so who changed it to TalkTalk I have no idea, Coms? Timico?
All I know since his chat with the tech guy at Coms, is that the Coms tech guy can only 'talk' to TalkTalk via email. The Coms guy said if my friend had not heard anything or his line not back on by lunchtime, he would have to phone Coms back up. I haven't had a chance to call him back myself this afternoon to see if there is any progress.
EDITED to add:
He has had to ring back at 1.30pm, no one seems to know anything. Best bit he told me, was the girl he spoke to asked him could he email them, bit hard when he doesn't have a working broadband connection.
Has to ring back again at 4pm
Edited by user7423 (Mon 06-Jul-15 16:00:36)