To get straight to the point:
I guess my complaint is - Can I reclaim monies for a broadband service that the ISP could not possibly supply - even if I did not cancel the contract?
I have an unusual situation where I have - to my horror - discovered that I have been paying £12.90 a month since Jan 2013 for a broadband package (to my parents house) that they aren't even using. They wanted help setting it all up originally (ADSL25 - Sep 2007), so I agreed to set everything up for them and paid for it.
My parents then swapped ISP (to the Post Office)back in Jan 2013, yet ADSL24/Coms/Timico that I set up for them previously hasn't stopped taking the money. I pay for 2 accounts (mine and what-was theirs) and it goes out on one bill. I will be honest, I didn't read the bills close enough.
Is it my fault that I did not cancel? - I cannot understand how a company can 'think' they are supplying broadband when they aren't.
From experience, it was/is such a song and dance to swap broad band providers - so you would think they would know if someone was using the phone line! (as the old excuse for not being able to get new broad band was 'someone else is blocking the line - or has a 'tag' on the line - or you need a MAC code...).
Thank you for reading.