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Standard User juzzy25
(member) Mon 26-Oct-15 17:16:36
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Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[link to this post]
 
So I'm moving from plus.net to Uno Broadband.

What I'd like to do is move to my phoneline + ADSL2 (BTW) over to phoneline + Fibre+ (Uno Product over BTW)

1) What's the best way to do this?
2) I've suffered a shed load of congestion issues at peaktime with Plus Net, will this happen on Uno Fibre+?

I'm an ex Xilo customer so know how this company work (very well) but this move is confusing me.

Can anyone advise me?

EE 4G for now, and Plus Net soon...
Standard User DrTeeth
(knowledge is power) Mon 26-Oct-15 18:12:20
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: juzzy25] [link to this post]
 
For the first time ever, I have had to wait 2-3 days for an answer to a support ticket - normally get an answer within an hour. It's nothing that important, the usage stats seem to be borked (on fibre).

I just hope that Uno/Xilo has not grown too fast.

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User uno
(knowledge is power) Mon 26-Oct-15 18:16:17
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: DrTeeth] [link to this post]
 
Please check that today smile

We've had *a lot* of tickets from those on TTB services regarding the recent TT news needing some reassurance.

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host


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Standard User uno
(knowledge is power) Mon 26-Oct-15 18:17:18
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: juzzy25] [link to this post]
 
You'll need to move the connection/FTTC to us first.

Once done, please get in touch and we can then do the phone line for you.

If the congestion is at the BT layer, yes it could but it'll be very easy to see if that is the case and we can get that resolved for you. It you migrate and the problems instantly go away, it would have been an issue with the old provider.

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host

Edited by uno (Mon 26-Oct-15 18:20:06)

Standard User juzzy25
(member) Mon 26-Oct-15 19:31:33
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: uno] [link to this post]
 
You're such a breathe of fresh air, answering two queries in one shot, compared to what I've been through, thanks, I'll migrate on pay day, and I seriously cannot wait.

As it's fibre, can I still use my old router or I do I have to buy a new VDSL one?

EE 4G for now, and Plus Net soon...
Standard User RobertoS
(elder) Mon 26-Oct-15 19:52:22
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: juzzy25] [link to this post]
 
Sig is looking a bit out of date wink. But your Profile should end up nearly right smile.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM
Standard User uno
(knowledge is power) Mon 26-Oct-15 21:01:37
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: juzzy25] [link to this post]
 
What device do you have.

A VDSL modem is supplied as part of the installation.

Matt

uno Communications
t: 0800 520 0345
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User RobertoS
(elder) Mon 26-Oct-15 21:07:50
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: uno] [link to this post]
 
If he is on a standard Plusnet installation he will have an ADSL2+ router that does not have an ethernet WAN port. So he'll need a "cable" router of some kind.

Though Plusnet have firmware to flash in on the (acceptable) 582n and presumably their latest (trash) offering to turn LAN4 into WAN.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59999/14372kbps @ 600m. - BQM

Edited by RobertoS (Mon 26-Oct-15 21:09:43)

Standard User juzzy25
(member) Mon 26-Oct-15 23:13:28
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: RobertoS] [link to this post]
 
Changed my sig Roberto but it doesn't seem to be changing. (now it has)

All my current router(s) are ADSL 2+ if one's supplied with install I'll use that,

I'll go ahead and order once payday comes around.

Cheers for the help everyone.

EE 4G >> Plus Net >> Uno Fibre + (80/20) (coming soon)
Standard User juzzy25
(member) Wed 11-Nov-15 17:30:50
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Re: Moving plus.net Phone/ADSL >> Uno Phone/Fibre


[re: juzzy25] [link to this post]
 
Thank you Uno - fibre is on and activated with no hassle, speedtests all over the shot but it's the first 10 days so waiting for everything to settle down.

Things got a bit prickly with the previous phone provider, threatening to cut the service, so had to raise a sudden phone order and yep (the man who never sleeps - Matt) and a mystery man on the telephone gave me loads of advice, came through for me and got it ordered within the hour.

Nice job guys and cheers.

EE 4G >> Plus Net >> Uno Fibre + (80/20) (63904 kbps / 17043 kbps)
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