According to the new Ofcom rules ALL I have to do is to contact my new provider.
How can they expect me to do anything else?
I did contacted Timico BEFORE the switch asking for the procedures and charges. They told me exactly what is on the Ofcom website. Unfortunately that was only a telephone conversation.
The customer support via email is like different company. They don't reply for emails (three days in my case). They tell you to pay for termination when no termination was requested. They say 30 days but WHO should give them the notice? Ofcom says its NOT me.
"You only need to contact the provider you wish to switch to, who will notify your old provider of the intended transfer - you do not need to cancel your contract with your old provider. "
LINK: Ofcom Website
AND their own customer support tells me over the phone that I don't have to tell them anything. So what now?
"They dont charge for migration but do for termination" - they DO charge for both.
Migration is £20. That plus half of the month for what I used - this is how much I owe them and I am happy to pay now. But it appears that they are interested in more money.