I think we explained this last night for you when you contacted us.
The order we're seeing generated from plusnet is not a number port, it is a cease (but this only appeared after your initial contact where no earlier request could be seen). This will generally mean you do not keep your number because you have a full MPF service with us. We have no control over that process or the order type they place. However, as of 08:06 this morning, they cancelled that and have sent a different (correct) order through. Hopefully they have advised you of that!
The cease fee is always payable on MPF services though i'm afraid as discussed because we're charged this by our supplier (TTB).
Edited by uno (Wed 09-Mar-16 12:46:48)