I have also been with XILO (hosting and FTTC) for ages.
I am not impressed that I have been waiting for about an hour for a callback from tech/customer support to check a few things about moving my broadband to UNO and leaving my hosting with XILO.
I have been assured that I nobody has got through in front of me whilst I am waiting for a call. That is to say that people have been on the phone to CS for over an hour. There is no way to wait in a queue for customer service or tech support. Marvellous! Hardly ever need these services, but when I do I cannot get through.
My questions are mainly to do with billing.
Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Edited by DrTeeth (Fri 11-Nov-16 13:03:15)