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Standard User user7423
(committed) Wed 05-Oct-16 07:03:42
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: user7423] [link to this post]
 
Edit, BT ends tomorrow, but my broadband (for some reason) doesn't end until the 20th, even though I thought it would have been the date the service started when I moved home last October (7th). I will have to wait a little longer to change.
Standard User CJT
(experienced) Wed 05-Oct-16 22:08:38
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: user7423] [link to this post]
 
If you are migrating then I would assume 14 day's notice is all that's required, and you can migrate. Are they suggesting a penalty for leaving before the 20th?

:-/

CJT.


On Aquiss 80/20 - Speed Test
Standard User user7423
(committed) Thu 06-Oct-16 06:49:35
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: CJT] [link to this post]
 
No mention in support tickets, but I do not want to take the chance, I will go ahead with the order, but set it up for the 20th, as Matt / Uno suggested.


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Standard User bernado
(member) Sun 09-Oct-16 10:49:55
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: user7423] [link to this post]
 
Just to add to the general consensus here, I've been with Xilo/Uno since early 2013. In that time I can only recall two problems, one being a general network issue and the other a TTB or OpenReach cock up when migrating from Xilo to an Uno broadband and phone package.

I've not had much need for customer support but when I have it's always been super quick, polite and knowledgeable from people who care.

If your experience is anything like mine you'll have no worries at all.

Edited by bernado (Sun 09-Oct-16 10:52:14)

Standard User epyon
(fountain of knowledge) Sun 09-Oct-16 23:26:48
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: bernado] [link to this post]
 
Yep i've always heard good things about xilo

shame its taken forever to get a talktalk fibre service plan

so had to go with someone else when i switched.

AAISP FTTC - 80/20 *TP-Link W9980*
Three - 4G *Huawei Honor 8*

Edited by epyon (Sun 09-Oct-16 23:27:20)

Standard User user7423
(committed) Mon 10-Oct-16 08:49:08
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: bernado] [link to this post]
 
Thanks for your input, I was, up until moving last year, with Xilo for broadband for a few years, like yourself, only had a couple of hiccups with the service, rarely had to speak to CS. Hopefully, if all goes well with the migration, I will back with them (as Uno) on the 21st.
Standard User Delket
(newbie) Tue 11-Oct-16 12:49:13
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: user7423] [link to this post]
 
After reading around was about ready to push the button on transfer. Spoke to a chappy today on the sales line though who really didn't seem to be interested in talking, like I'd interrupted something more important.

It's a shame as so at odds with what people say here but it's made me extremely wary. I could have misread but given issues I've had with current isp it feels like a warning sign.
Standard User jaydub
(experienced) Tue 11-Oct-16 19:16:44
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: Delket] [link to this post]
 
Ive rung up the sales line on a couple of occasions and been very impressed by them.

Adding VAT on is a bit of a killer though in terms of the cost.

Their TTB fibre option is now available at long last (although not cheap).
Standard User Delket
(newbie) Wed 12-Oct-16 12:12:50
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: jaydub] [link to this post]
 
Yep was very surprised based on what I read but felt uncomfortable. Rang another provider after and was night and day.

They lost a customer from it though, gone elsewhere now.
Standard User DrTeeth
(knowledge is power) Fri 11-Nov-16 13:02:40
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Re: Anyone on Xilo / Uno - still a good service for broadban


[re: Delket] [link to this post]
 
I have also been with XILO (hosting and FTTC) for ages.

I am not impressed that I have been waiting for about an hour for a callback from tech/customer support to check a few things about moving my broadband to UNO and leaving my hosting with XILO.

I have been assured that I nobody has got through in front of me whilst I am waiting for a call. That is to say that people have been on the phone to CS for over an hour. There is no way to wait in a queue for customer service or tech support. Marvellous! Hardly ever need these services, but when I do I cannot get through.

My questions are mainly to do with billing.

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.

Edited by DrTeeth (Fri 11-Nov-16 13:03:15)

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