Hello all, I'm having a very strange issue whereby Uno
are telling me they are unable to offer me a broadband service.
is the message I get when I enter my landline number.
My current ISP is with Plusnet and I also have my land line with them.
I'm on an 80/20 FTTC connection and am near the end of my 18 month contract.
I've been shopping around and have decided I would like to give my business to Uno.
I would like to join their Fibre+ Pro 80/20 service on the TTB network.
Here's the strange part, up until the middle of last week, Uno's line check completed and I was able to get to the page where you would begin to enter your details such as name, address etc to complete the order.
I didn't complete this at the time as I needed to double check with Plusnet when I was out of contract.
Now however, whenever I enter my number, I'm getting this
It doesn't matter if I check my number for ADSL, ADSL2, FTTC via BTW or FTTC via TTB I get the same message.
I have phoned and emailed Uno, and they are unable to tell me why their checker is stating what it does.
When they punch my number into their checker over the phone, according to Uno they use an openreach checker not available to the public and the response is "no products are available due to current line status"
Uno appear to the only ISP unable to provide me a service.
are the results of some other checkers, such as BT's DSL checker, BT infinity Checker, TalkTalk Business checker, Zen, AAISP.
As you can see, every other ISP I have checked can offer me a service, and FTTC via TTB is clearly available on my line/exchange as you can see from AAISP's results, and talktalk business own results.
is the link for my exchange.
I am at my wit's end with this, it just doesn't make any sense, even the mighty Matt from Uno support is unable to tell me why their checker is saying what it does. He basically advised that because it says what it says, they can't offer me a service and they can't really go into it more than that.
Can anyone shed any light on this? I don't know where else to turn, Uno say they can't help me any more