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Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 10:33:57
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Re: Enta Concestion


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
I noticed a down turn in their ISPReview ratings

We are higher placed than we were a year ago.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 10:42:08
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
Yeah - Only me again - Last time you wanted a TBB test, but every time I send one you cannot read it, but no matter, BT test this evening if the same. Also, wonder if you could chase OR to remove the flag that is blocking migration, as unusable at the moment.

Edited by professor973 (Fri 28-Oct-16 10:45:04)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 10:56:33
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
MARTIN - I am NOT talking about the ticket placed regarding congestion. I am talking about the u for an answer regarding the need for notice for my line transfer - No response so far other than the auto response with a low priority tag, though strange putting low priority tag on all tickets however serious.


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Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 11:01:50
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I am talking about the u for an answer regarding the need for notice for my line transfer.

Under the new GPL rules, we can't talk to you about that. It could be seen as retention.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 11:08:11
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Yeah - Only me again - Last time you wanted a TBB test, but every time I send one you cannot read it, but no matter, BT test this evening if the same. Also, wonder if you could chase OR to remove the flag that is blocking migration, as unusable at the moment.

Its not a case of not seeing them but the URL you supplied last night went to a page not found. Maybe the URL string is missing a letter?

There are no flags or markers on the line. I've checked the very first time you mentioned there was based on feedback to had from another service provider. Maybe you can ask them what the exact marker they are seeing is?

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User 23Prince
(member) Fri 28-Oct-16 11:14:32
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Re: Enta Congestion


[re: professor973] [link to this post]
 
After the way he just spoke to you publicly, if it were me Id tell him to shove it and migrate. Ain't no one in business so they can talk down to their customers.

What an [censored]. .

Go back to where you came from pal, you'd be better off and paying the same. As for the trying to sting you.OFCOM can help there also.

Edited by 23Prince (Fri 28-Oct-16 11:21:16)

Standard User 23Prince
(member) Fri 28-Oct-16 11:17:22
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Re: Enta Concestion


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Yep just vote with your feet that congestion looks awful!


And a rather rude response to back it up!
Standard User 23Prince
(member) Fri 28-Oct-16 11:20:25
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Re: Enta Concestion


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by jaydub:
I noticed a down turn in their ISPReview ratings

We are higher placed than we were a year ago.


Not going to be the case if you keep on talking to your customer base like [censored]
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 11:21:13
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
The marker WAS, that my line was marked for a line transfer - Something that was confirmed by most everybody I spoke to as being the reason I cannot migrate away from what for me in another Enta nightmare. If there IS something blocking migration, it is your job as my supplier to at least take it up with OR as no other supplier can. BUT, every time I am wrong and you are right. I suffer congestion every evening and posted a perfectly good TBB speedtest result showing congested single thread download. I am perfectly aware that the BT tests are the ones available to ISP's , I am not that stupid, but feel you should not have dismissed the supplied TBB tests with the attitude you did.
Standard User 23Prince
(member) Fri 28-Oct-16 11:22:20
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by professor973:
I am talking about the u for an answer regarding the need for notice for my line transfer.

Under the new GPL rules, we can't talk to you about that. It could be seen as retention.


I thought you could as long as the customer came to you first? SO it's not seen as poaching? (call it what it is for the latter)

Going by your statement, if I was to ring up my ISP and ask to get a better deal, I should be told to do one? In which world would a business operate that way?

Edited by 23Prince (Fri 28-Oct-16 11:37:59)

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