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Standard User professor973
(fountain of knowledge) Thu 27-Oct-16 22:24:17
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Enta Congestion


[link to this post]
 
Once again this evening, my Aquiss Enta is virtually useless due to congestion. Line moved away yesterday, so hoping the flag on the line will now be moved in a day or two allowing me to order Uno FTTC, as this Enta is a nightmare!
http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

Edited by professor973 (Fri 28-Oct-16 01:56:05)

Standard User adslmax
(knowledge is power) Thu 27-Oct-16 22:33:25
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Re: Enta Concestion


[re: professor973] [link to this post]
 
LOL, Enta used to be good in the past! Not anymore. UKFSN is my last provider before moved to PN.
Standard User professor973
(fountain of knowledge) Thu 27-Oct-16 22:41:30
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Re: Enta Congestion


[re: adslmax] [link to this post]
 
They were good initially last time I was with them, then went downhill. Did not realise this supplier was reselling Enta, or would have avoided. Evenings here worst ever due to single thread congestion. makes a good poster for an advert though Lol http://postimg.org/image/5xwcimub3/

Edited by professor973 (Fri 28-Oct-16 01:57:14)


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Standard User ukhardy07
(knowledge is power) Thu 27-Oct-16 23:29:52
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Re: Enta Concestion


[re: professor973] [link to this post]
 
Yep just vote with your feet that congestion looks awful!
Standard User jaydub
(experienced) Thu 27-Oct-16 23:46:40
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Re: Enta Concestion


[re: professor973] [link to this post]
 
Making me glad I didn't go with Aquiss. That's awful.

I noticed a down turn in their ISPReview ratings and felt they were very lacklustre with their response to my sales enquiry. That was sufficient to make me look elsewhere.
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 00:11:33
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Re: Enta Congestion


[re: ukhardy07] [link to this post]
 
Yes, unusable evenings. I will vote with my feet, but fear I may have to fight large early release fees - Hence keeping records of these congested evenings.

Edited by professor973 (Fri 28-Oct-16 01:56:44)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 00:14:57
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Re: Enta Congestion


[re: jaydub] [link to this post]
 
Well I have a ticket in at the moment, which got an auto-response that was labeled low priority a couple of days ago, so expect I may hear back in a couple of days. Not what I was used to with either Pulse8 or Uno, however trivial the subject matter of the ticket.

Edited by professor973 (Fri 28-Oct-16 01:57:45)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 02:03:03
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Re: Enta Congestion


[re: professor973] [link to this post]
 
And just like every other day this week at 2:00am - No congestion!
http://www.thinkbroadband.com/speedtest/results.html...
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 10:29:41
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Well I have a ticket in at the moment, which got an auto-response that was labeled low priority a couple of days ago, so expect I may hear back in a couple of days.


and yet we have replied to you already. All tickets are marked as low by default, you have already been told this.

Why do you make statements as if they are fact?

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 10:31:21
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Once again this evening, my Aquiss Enta is virtually useless due to congestion. Line moved away yesterday, so hoping the flag on the line will now be moved in a day or two allowing me to order Uno FTTC, as this Enta is a nightmare!
http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...


No other reports so this hardly an Entanet problem across the board. However, it would be nice for this to be supported with an official BT speedtest (TAP1 and TAP3).

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 10:33:57
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Re: Enta Concestion


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
I noticed a down turn in their ISPReview ratings

We are higher placed than we were a year ago.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 10:42:08
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
Yeah - Only me again - Last time you wanted a TBB test, but every time I send one you cannot read it, but no matter, BT test this evening if the same. Also, wonder if you could chase OR to remove the flag that is blocking migration, as unusable at the moment.

Edited by professor973 (Fri 28-Oct-16 10:45:04)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 10:56:33
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
MARTIN - I am NOT talking about the ticket placed regarding congestion. I am talking about the u for an answer regarding the need for notice for my line transfer - No response so far other than the auto response with a low priority tag, though strange putting low priority tag on all tickets however serious.
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 11:01:50
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I am talking about the u for an answer regarding the need for notice for my line transfer.

Under the new GPL rules, we can't talk to you about that. It could be seen as retention.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 11:08:11
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Yeah - Only me again - Last time you wanted a TBB test, but every time I send one you cannot read it, but no matter, BT test this evening if the same. Also, wonder if you could chase OR to remove the flag that is blocking migration, as unusable at the moment.

Its not a case of not seeing them but the URL you supplied last night went to a page not found. Maybe the URL string is missing a letter?

There are no flags or markers on the line. I've checked the very first time you mentioned there was based on feedback to had from another service provider. Maybe you can ask them what the exact marker they are seeing is?

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User 23Prince
(member) Fri 28-Oct-16 11:14:32
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Re: Enta Congestion


[re: professor973] [link to this post]
 
After the way he just spoke to you publicly, if it were me Id tell him to shove it and migrate. Ain't no one in business so they can talk down to their customers.

What an [censored]. .

Go back to where you came from pal, you'd be better off and paying the same. As for the trying to sting you.OFCOM can help there also.

Edited by 23Prince (Fri 28-Oct-16 11:21:16)

Standard User 23Prince
(member) Fri 28-Oct-16 11:17:22
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Re: Enta Concestion


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
Yep just vote with your feet that congestion looks awful!


And a rather rude response to back it up!
Standard User 23Prince
(member) Fri 28-Oct-16 11:20:25
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Re: Enta Concestion


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by jaydub:
I noticed a down turn in their ISPReview ratings

We are higher placed than we were a year ago.


Not going to be the case if you keep on talking to your customer base like [censored]
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 11:21:13
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
The marker WAS, that my line was marked for a line transfer - Something that was confirmed by most everybody I spoke to as being the reason I cannot migrate away from what for me in another Enta nightmare. If there IS something blocking migration, it is your job as my supplier to at least take it up with OR as no other supplier can. BUT, every time I am wrong and you are right. I suffer congestion every evening and posted a perfectly good TBB speedtest result showing congested single thread download. I am perfectly aware that the BT tests are the ones available to ISP's , I am not that stupid, but feel you should not have dismissed the supplied TBB tests with the attitude you did.
Standard User 23Prince
(member) Fri 28-Oct-16 11:22:20
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
In reply to a post by professor973:
I am talking about the u for an answer regarding the need for notice for my line transfer.

Under the new GPL rules, we can't talk to you about that. It could be seen as retention.


I thought you could as long as the customer came to you first? SO it's not seen as poaching? (call it what it is for the latter)

Going by your statement, if I was to ring up my ISP and ask to get a better deal, I should be told to do one? In which world would a business operate that way?

Edited by 23Prince (Fri 28-Oct-16 11:37:59)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 11:22:55
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
I can't mate - There is something blocking migration on my line, and My current supplier is the one who should help by contacting OR.
Standard User 23Prince
(member) Fri 28-Oct-16 11:25:03
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I can't mate - There is something blocking migration on my line, and My current supplier is the one who should help by contacting OR.


Well you can always ask OFCOM to get involved.

Or - if you really want to get away. Back in the day it was a case of customer force by doing a cease on the PSTN and then reconnecting with someone else.

These days, not the best way to go about it.
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 11:31:55
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
My last migration TO them got classed as a cease - So naturally, keeping in character I caused a few sparks. Went off half cocked in anger which initially looked bad on my previous supplier, though I hope I have made it clear enough times, that they were one of the best. All this has come about by wanting to upgrade to FTTC. My last provider could not supply it as I was LLU at the time, so I left - Got clobbered with a cease, fully intending to return to them once converted back to BTW based for their FTTC. - As you see, still chasing my tail and suffering real bad evening congestion.
Standard User 23Prince
(committed) Fri 28-Oct-16 11:35:26
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Re: Enta Congestion


[re: professor973] [link to this post]
 
All that aside mate.

The connection is not up to standard,

The company have not appeared to have demonstrated "reasonable care and skill" and certainly not in their dealings with you (if public responses are to go by anyway)

The legislation that applies here is the Consumer Right Act of 2015. I am sure they have a Solicitor on retainer who would be well aware of how this will pan out already.

http://www.legislation.gov.uk/ukpga/2015/15/contents...
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 11:45:51
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
AT that point - My line HAD ALREADY TRANSFERRED - I was simply asking if I STILL needed to give notice of a month AS PER YOUR CONTRACT. HOW could it be seen as retention AFTER I moved - Once again I am the one wrong when ignored - I can only suggest one of us gets more sleep - In the meantime, I will try and break a habit of a lifetime and not get banned again!

Edited by professor973 (Fri 28-Oct-16 11:55:58)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 14:08:42
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
It is not for another supplier to get involved in my problems. Are you telling me you have done all the checks with OR that Plusnet did for their customer, with a result of no flags/tags etc?
Standard User aquiss
(fountain of knowledge) Fri 28-Oct-16 14:36:55
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Are you telling me you have done all the checks with OR......with a result of no flags/tags etc?

Yes. If I do pre-line check on your number, there is nothing stopping a migration within OR systems.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User 23Prince
(committed) Fri 28-Oct-16 14:52:37
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Re: Enta Congestion


[re: professor973] [link to this post]
 
There you go then, There's your way out. The rest will sort itself out
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 16:44:56
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
Thanks Martin - Oh well, seems a few of us cannot go where we want frown
Standard User RobertoS
(elder) Fri 28-Oct-16 17:26:58
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
There you go then, There's your way out. The rest will sort itself out
What way out? Aquiss haven't been stopping him as far as can be seen.

It's uno say he can't migrate to them for whatever the reason. Aren't you having the same problem with Plusnet and wanting to go to uno? - Edit - rivagezza! End of edit.

The finger points at that checker uno are using.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Fri 28-Oct-16 17:29:14)

Standard User 23Prince
(committed) Fri 28-Oct-16 17:56:36
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Re: Enta Congestion


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
In reply to a post by 23Prince:
There you go then, There's your way out. The rest will sort itself out
What way out? Aquiss haven't been stopping him as far as can be seen.

It's uno say he can't migrate to them for whatever the reason. Aren't you having the same problem with Plusnet and wanting to go to uno? - Edit - rivagezza! End of edit.

The finger points at that checker uno are using.


Sorry - I thought the OP was talking about a tag on Aquiss's line which was stopping him migrating to UNO - as he jumped to Aquiss to get himself back on BTW FTTC so he could end up on Uno BTW FTTC

And, last time I checked Talk Talk business were not part of Plusnet

Edit -yougotthewronggeezageeza! End of edit.

Edited by 23Prince (Fri 28-Oct-16 17:57:29)

Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 23:27:12
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Re: Enta Congestion


[re: RobertoS] [link to this post]
 
As you know Bog, been out to a club tonight and at near 11:30 pm, I would expect the nightly Aquiss congestion to be easing. Judging by a couple of speedtest results, I would say the usual unusable nightmare earlier!
http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

So there we are - A product regularly unusable in the evenings, and cannot move to where I want. Honestly, it's enough to drive one back to BT !
Standard User professor973
(fountain of knowledge) Fri 28-Oct-16 23:50:45
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
Right - Let me get to the bottom of these blank TBB speedtest URLs. I am sure we have all followed someone's link to only end at a blank page. This time, I point the finger to Thinkbroadband. Two links to the same speedtest - BOTH a create/copy/paste from the TBB site. The first, is the one I posted to Martin that did not work and caused me the usual grief. The second, is a repeat of the same test created and pasted in exactly the same way. That did work. I can see what the TBB site does sometimes, which should enable us to edit and view these blank speed tests. Go on - Try it!

http://www.thinkbroadband.com/speedtest/results.HTML...

http://www.thinkbroadband.com/speedtest/results.html...

Edited by professor973 (Fri 28-Oct-16 23:54:33)

Standard User 23Prince
(committed) Sat 29-Oct-16 01:05:08
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Re: Enta Congestion


[re: professor973] [link to this post]
 
I'm confused

Every one you have put up has worked for me, apart from the one with .HTML on the end.

The other 3 show around 12mbps down?

So which blank ones do you refer to?

Edit: yes it's the "HTML" in upper case which causes the problem, the rest just work.

Edited by 23Prince (Sat 29-Oct-16 01:06:29)

Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 01:27:47
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
Yep, that's right - It seems TBB site sometimes produces a link to a speedtest with the HTML in upper case, which might explain dead speedtest links we come across now and then. Click on the one that did not work, then change the upper case HTML to lower case and hey presto. Something to try next time we get a blank page from someone's link.

Edited by professor973 (Sat 29-Oct-16 01:28:48)

Standard User 23Prince
(committed) Sat 29-Oct-16 09:45:41
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Re: Enta Congestion


[re: professor973] [link to this post]
 
and something for Aquiss to learn and take note off for the future..
Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 11:45:01
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
Yes - Not that is stops suppliers trying to make users look in the wrong or stupid - Many who are far more qualified and not quite as stupid as them.
Standard User 23Prince
(committed) Sat 29-Oct-16 13:30:56
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Re: Enta Congestion


[re: professor973] [link to this post]
 
And also are the reason they are in that position, No customers, No business.

Many seem to forget that. But it would be his loss - he's part of a "10 a penny" industry.
Standard User adslmax
(knowledge is power) Sat 29-Oct-16 13:57:48
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Re: Enta Congestion


[re: professor973] [link to this post]
 
I would avoid any Enta reseller's isp. Enta are terrible on their network congestion. I just seen every forum complaints about Enta. Few customers migrated out of Enta to join other isp and the congestion has disappear!
Standard User RobertoS
(elder) Sat 29-Oct-16 14:26:33
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
I'm confused here.

Prof wishes to migrate from a BTW service on Aquiss to uno. Uno say their checker says they cannot offer him any service due to some indicator on the line.

rivageeza wants to migrate from a BTW service on Plusnet to uno. Uno say their checker says they cannot offer him any service due to the same indicator on the line.

Plusnet have produced a detailed report showing no apparent problem. Aquiss may not have easy access to the same tests that Plusnet ran, as it will be Entanet with that facility.

The block appears to be with uno, not Aquiss. Yet you and professor973 seem to be vilifying Aquiss with a high degree of venom in your case.

The problem at Aquiss is the Enta congestion, as per professor973's Subject. End of, as far as I can see.

Edit - I think congestion on Enta, as also reported occasionally by others over the last year, could be specific WBC node related. Read up the WBC part of the kitz page. As far as I know, Enta are the only CP using WBC, i.e. all 20 WBC nodes in dedicated configuration. That is certainly how they started, but they may of course have cut costs by downgrading.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Sat 29-Oct-16 14:38:18)

Standard User 23Prince
(committed) Sat 29-Oct-16 15:31:47
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Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Me too.

No idea who rivageeza is. No idea where this detailed report on PN is - and my problem is the way Aquiss are treating their customer on a public forum. Not being exactly one of the cheapest I'm amazed he actually does it/did it

I read it as the order with UNO failed due to a block on the system from Aquiss. I got that wrong it seems.

In any case, the above is still wrong in my view and gladly my cash won't be going anywhere near his bank account.
Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 15:33:30
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Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Exactly Bob. I am suffering evening congestion and simply want to move. I would not say I was vilifying Aquiss unreasonably, just having to push for answers, then when I get them, some don't make sense - Like the answer I got to verify notice after me line left, along with no customer is suffering congestion bar me - Other than that my problem is with the Uno checker, which I am still hoping is due to my line transfer as only a few days, so next week will tell. Have contacted another provider who has not answered so far - The way of BB these days it seems!
Standard User 23Prince
(committed) Sat 29-Oct-16 15:36:45
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Re: Enta Congestion


[re: professor973] [link to this post]
 
I wouldn't count on it mate, It does seem to be randomly messing up. It showed service on my backup line yesterday but today I too get the "We're currently not able to offer you this service" message and that's on a line/number with BT Infinity still on it.

It also fails on the TTB network number - so no idea on that.

Edited by 23Prince (Sat 29-Oct-16 15:37:47)

Standard User 23Prince
(committed) Sat 29-Oct-16 15:39:36
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Re: Enta Congestion


[re: 23Prince] [link to this post]
 
It is hit and miss. My dad's number gets results but he is only offered Talk Surf. Seems being on BTW FTTC and having TT at his exchange does not help either.

How bizarre.. Seems most of the country is being ruled out as customers based on the system's logic.

Edited by 23Prince (Sat 29-Oct-16 15:42:54)

Standard User RobertoS
(elder) Sat 29-Oct-16 16:29:38
Print Post

Re: Enta Congestion


[re: 23Prince] [link to this post]
 
In reply to a post by 23Prince:
Me too.

No idea who rivageeza is. No idea where this detailed report on PN is ....
How odd. Professor973 has posted in rivageeza's thread about exactly the same problem leaving PN to go to uno, and you posted in the same thread once on Wednesday (later deleted) and twice on Thursday - the first of the two being a reply to rivageeza and the second to me after I explained something you had wrong in what you told him. The post after your reply to me is the report he posted, copied from what PN told him.

Now, in your post here that I'm replying to:-
I read it as the order with UNO failed due to a block on the system from Aquiss. I got that wrong it seems.
Yet you knew on Friday it isn't.
In reply to a post by 23Prince:
In reply to a post by RobertoS:
What way out? Aquiss haven't been stopping him as far as can be seen.

It's uno say he can't migrate to them for whatever the reason. Aren't you having the same problem with Plusnet and wanting to go to uno? - Edit - rivagezza! End of edit.

The finger points at that checker uno are using.
Sorry - I thought the OP was talking about a tag on Aquiss's line which was stopping him migrating to UNO - as he jumped to Aquiss to get himself back on BTW FTTC so he could end up on Uno BTW FTTC

And, last time I checked Talk Talk business were not part of Plusnet

Edit -yougotthewronggeezageeza! End of edit.
You seem to have been confused since at least this post.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 18:53:42
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Re: Enta Concestion


[re: ukhardy07] [link to this post]
 
Usual evening congestion now starting to kick in, so expect it to worsen later, despite many folks out on the town on a Saturday. Sunday usually worse.
http://www.thinkbroadband.com/speedtest/results.html...

Edited by professor973 (Sat 29-Oct-16 18:54:26)

Standard User Delket
(newbie) Sat 29-Oct-16 19:31:05
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Re: Enta Concestion


[re: professor973] [link to this post]
 
It seems to be the trend now. I finally left them last week after months first of incredible slowdown and then when they finally resolved that I endured incredible ping spikes every evening making any sort of online gaming activity a no go.

Moved to TTB a few days ago and all is right with the world again.
Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 19:36:45
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Re: Enta Concestion


[re: Delket] [link to this post]
 
Yes, My TTB LLU ADSL2+ via Uno was superb, but the same service from Pulse8 was full of errors, that put me on 12db target snr and an interleaving depth of 64. Apparently, they route differently. Pulse8 tried their very best with my line, but the switch away at least proved the errors were due to nothing local here between me and my exchange, and why I want to stick to BTW based service now I am back to it. Surprised you suffered congestion, as according to Aquiss I am the only one ! - As for gaming, it's not exactly high end here, but cannot even play online poker in the evening without getting sat out mid hand due to latency.

Edited by professor973 (Sat 29-Oct-16 19:40:03)

Standard User 23Prince
(committed) Sat 29-Oct-16 22:00:17
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Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Well, I do have a grade 2 brain tumor and it's been getting worse in 2016 so with any luck i'll totally lose the plot in 2017, or die. which ever bit of good luck comes first! smile

Until then, please allow me to get confused, it's about the only thing that fills my day!
Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 22:29:24
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
Usual nightly rubbish unusable service. "however" - BT test done immediately after, the results of which should be available to you, for what good it will do I'm not sure. It seems to be a multi-threaded test, with the usual footnote, that anything over 4Mbps is acceptable as we come to expect from BT.
http://www.thinkbroadband.com/speedtest/results.html...
Standard User RobertoS
(elder) Sat 29-Oct-16 22:59:48
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
When doing BT tests, I assume you are going past the initial results page to the "Further diagnosics". I'm not sure the initial result is available to ISPs - the further diagnostics should be.

A lot more information is given there. The content of the downstream and upstream text boxes are easily copy and pasted so we could all see what is going on there.

The multi-thread test they run is of course innately biased in favour of BT Wholesale. That's the whole point of the tbb single v multi-stream test.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Sat 29-Oct-16 23:21:51
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Yes Bob - Realised I needed to push on to further diagnostics and that I needed the BT test for a ISP to have access. Something even someone as senile as me knows if he has been here a while. As I said, not sure BT will show interest if over 4Mbps. Either way, I have congestion in the evenings, and despite it supposedly not an Entanet problem for anybody but me, I am finding more sufferers. Coincidence or not, I am on the same Stepney Green node I was when with Freeola. You may remember I suffered the same. Nine times from ten is was node overload, but the crafty blighters have hidden the node monitors, which I feel speaks volumes.

Edited by professor973 (Sat 29-Oct-16 23:23:11)

Standard User RobertoS
(elder) Sat 29-Oct-16 23:47:39
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
The TAP2 and TAP3 tests, and the red graphs, I think are based on either the raw sync or more probably the IP Profile.

I'm just trying to ensure that Aquiss can see those results, really smile.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Sat 29-Oct-16 23:48:20)

Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 00:05:36
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
I don't think it's an Aquiss problem, but an old Enta one. I think Martin is doing his best to shore up the brand he has chosen to resell. Obviously I will have a moan if I feel I am wronged or included in a sweeping statement like nobody on Enta has a problem but me. I am sure as I can be there is no problem between me an my exchange, with no congestion on it with other suppliers. I am not perfect and post many errors without checking, but I correct those I pick up, apologise where necessary and soldier on, though I always try to say it as it is - Don't always go down well does it Bob - Probably an age thing Lol.
Standard User RobertoS
(elder) Sun 30-Oct-16 00:36:38
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
LOL
And agree.
I just got rather annoyed by the completely unwarranted multiple attacks by a non-involved 23Prince based on not a lot. Which is why earlier I replied to him not you.

Aquiss may or may not have handled this well from a customer relationship point of view. Note the "may". As an unbiased observer of many years experience here and having supplied computer services myself for my whole career I can see it from their side as well.

You have justified annoyance.

He just wants to shout his mouth off, and in this case (not all) is up the creek and distorting your own judgement and posts about the situation you are in.

There are two issues. The Enta congestion, and your not being able to migrate away.

The first is not the dispute. It is the legitimate reason for your wishing to migrate away. The second is clearly not Aquiss's fault. It is the uno checker.

You are inconvenienced, annoyed, and upset. I understand and accept that. He is simply causing strife and a bad atmosphere for the sake of it.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 00:58:43
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Yes Bob, you are far deeper into the nooks and crannies of Broadband, whereas my interests are spread over several hobbies. That said, I think most of us have been accused of bias at some point ..... Not that we would agree Lol - Should be able to get a game of poker in now without getting sat out. Clocks back tonight so get another hour from somewhere, which will probably leave us feeling jet lagged for a while.
Edit: Scrap that game of Poker. 1:40am and still unusable, though I see the TBB clock had been put back an hour before the 2:00am time change! If nothing changes by midweek I will just migrate to somewhere that will put up with me - That bad, even find myself considering PN FTTC hung onto my P8 line Lol
http://www.thinkbroadband.com/speedtest/results.html...

Edited by professor973 (Sun 30-Oct-16 01:47:56)

Standard User 23Prince
(committed) Sun 30-Oct-16 09:29:34
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
When doing BT tests, I assume you are going past the initial results page to the "Further diagnosics". I'm not sure the initial result is available to ISPs - the further diagnostics should be.


You are correct, it's not - but a max of 3 TAP2 tests are.It's all based on IP Profile what is achieveable and what is current

And you just want to butt in to everyone's problems on the assumption you are the all seeing Messiah of broadband. And yet I don't - You have your nice little self built knowledge base website - And I have access to all the toys ISP wise - you are as un involved as I am - however we all have the right to air our opinion. And mine was that Martin's attitude towards his customer was unfair and rude. If you disagree then you clearly have no idea how people should speak to others, which is evident anyway

I'll stay out of the thread from now on, which I am sure will please everyone.

Edited by 23Prince (Sun 30-Oct-16 09:35:06)

Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 09:39:19
Print Post

Re: Enta Congestion


[re: 23Prince] [link to this post]
 
Which probably explains why Pulse8 always requested three speedtests, which I expect makes them a little more up to speed than some claim.
Woke to silence from the Internet radio this morning - Another of those 'Not an Enta problem' weekend events. Didn't bother to try and phone this time and put it down to a fault here - Cutting out the middle man Lol
http://www.thinkbroadband.com/ping/share/59d47634009...
Standard User RobertoS
(elder) Sun 30-Oct-16 09:40:47
Print Post

Re: Enta Congestion


[re: 23Prince] [link to this post]
 
The Further Diagnostics page is not TAP2. It is TAP1.

In the days before the network-independent phase was introduced the test gave the Further Diagnostics as the initial result. What happens now is that the speed test has been made phone number and network independent. All the Further Diagnotics button does is ask for the phone number to retrieve the IP Profiles and compare with the test results.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM

Edited by RobertoS (Sun 30-Oct-16 09:47:15)

Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 09:42:39
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Bob - My reply below, was before 23**** did his edit to take a pop at you - Don't want to end the meat in the sandwich as usual lol
Standard User RobertoS
(elder) Sun 30-Oct-16 10:00:06
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
smile
I know you aren't having a go at me. Neither am I having a go at you. Just trying to point out where the technical problem lies.

When 23 starts saying he hasn't a clue who rivageeza is or anything about a Plusnet report to that customer who has the same problem as you, being rude to me in the process, two days after his three posts in the relevant thread in the Plusnet forum, he is going to get a robust reply.

I'm not the only person to have corrected him of factual errors about how various systems work since he popped up. The frequency of completely wrong and misleading replies to people with problems, where correction was essential, has thankfully decreased.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 11:33:41
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
It's OK Bob, I know you were not having a go at me - We are past having a go at each other long ago. It's just that I was pointing out that I replied to 23 before he edited his post to have a go at you, and that I would not have replied to him after his edit. Didn't want you to think I was taking sides against you - As for my problems with suppliers, as you know, I can stand up for myself if I think I am treated less than fairly, which gets me into enough scrapes as it is without inviting more Lol
Must be daytime smile
http://www.thinkbroadband.com/speedtest/results.html...

Edited by professor973 (Sun 30-Oct-16 11:39:00)

Standard User 4M2
(knowledge is power) Sun 30-Oct-16 13:01:31
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
Sorry but I've lost track of your problems since you left uno TTB full LLU ADSL2+. I thought you wanted TTB FTTC to enable streaming of 4K video content but uno were enable to offer it on your line at that time so you migrated to Aquiss with a view to getting BTw FTTC. Initially with Aquiss you were on a ADSL2+ Enta connection and that has proved unsatisfactory and rather than stay with Aquiss and upgrade to FTTC you wish to migrate back to uno. The migration back to uno will be for BTw FTTC but for unknown reasons (according to uno) there is a problem with your line and they are unable to offer you xDSL - is that summary correct?
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 16:03:41
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
Absolutely correct - For some reason a few of us are blocked by the Uno checker when all other checkers say they can supply. In my case, I was assured it was because I had a change of line rental provider. That went through four days ago, so another few days should be the proof in the pudding. personally, I am not holding much hope, as others with no tags, flags or booked changes are in the same boat. I dropped another Matt at Uno another ticket today to clarify the situation if the Uno checker keeps me blocked - Whether they could push the canceled order through again, or if it was physically impossible for them to order. So now waiting on two suppliers to reply. Whatever the outcome, I need to jump ship pretty quickly. An added problem is four PCs permanently on plus other devices including web connected TVs. So there is often something doing a Windows update to stuff the ADSL2+ service.

Edited by professor973 (Sun 30-Oct-16 16:05:43)

Standard User 23Prince
(committed) Sun 30-Oct-16 16:08:01
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Bob - My reply below, was before 23**** did his edit to take a pop at you


And yet you seemed such a decent chap on PM, but clearly you are not. I'd rather be a **** than be fake.
Standard User 4M2
(knowledge is power) Sun 30-Oct-16 16:22:12
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
Do you think the issue might be to do with leaving uno TTB full LLU and an error creeping into the system at that earlier stage? Is the line rental now with Aquiss?
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 16:23:25
Print Post

Re: Enta Congestion


[re: 23Prince] [link to this post]
 
LISTEN IDIOT - I have known Bob a long time. I have SIMPLY stated that I did not wish to get into an argument and appear to be siding with an idiot like you calling him out. For that I get How rude can you be - honestly and being rude are 2 very different things.

I hope they sting you for all that they deserve, and it's not hard to see why he has attitude with you either.

in a PM and replies blocked - What a hypocrite! Well there is more than one way to reply and all behind the scenes nastiness to me will be posted here for all to see. For the record, I can do decent - PM or otherwise. I can also match ignorance, so how about you butt out of what was not your thread or problem.

Edited by professor973 (Sun 30-Oct-16 18:08:33)

Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 16:27:00
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
Line rental just switched back to Pulse8. I have already flagged to Uno the possibility of my ols Uno TTB LLU records messing things up. I thought this, because when I tried to order FTTC as a new service, the Uno site would not let me use the email address I used before, claiming if was already in use, despite no services with them. I was assured by Uno that it could not be the case, but theit checker is acting as if I am still on LLU.
Standard User 4M2
(knowledge is power) Sun 30-Oct-16 16:44:06
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
Best of luck - hopefully Matt will be able to sort it out in the not to distant future. I guess you want uno BTw FTTC broadband only and keep the line rental with Pulse8?
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 17:01:51
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
Yes -Switched as calls cheaper than Aquiss and don't really want to mess them around so quickly, especially a service I am and was previously happy with. Left P8 BB because many errors which seems to be due to the way they route, as the same resold TTB LLU ADSL2+ from Uno was faultless - If only I had upgraded to Uno FTTC I would now be a happy bunny. I did not know/grasp that Uno have been quietly converting some from TTB LLU to BTW based service so they could upgrade to FTTC. Every time folks here enquired about the promised TTB FTTC, Mat always said it is down to TT and no timescale could be promised.

Edited by professor973 (Sun 30-Oct-16 17:53:13)

Standard User 4M2
(knowledge is power) Sun 30-Oct-16 17:16:30
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Every time folks here esquired about the promised TTB FTTC, Mat always said it is down to TT and no timescale could be promised.


Yes I've checked a few times for uno TTB FTTC whilst contemplating an upgrade from xilo/uno TTB partial LLU ADSL2+ and on each occasion the availability was BTw only.

Actually I was talking to an Open Reach engineer the other day and he said that there was a spare capacity of 50 VDSL connections on my cabinet whilst he was in the process of reconnecting one customer back to ADSL2+ from VDSL!
Standard User Mac99
(newbie) Sun 30-Oct-16 17:21:08
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I did not know/grasp that Uno have been quietly converting some from TTB LLU to BTW based service so they could upgrade to FTTC.


How can Joe Bloggs check to see what backbone they are on?

Regards
Mac
Standard User RobertoS
(elder) Sun 30-Oct-16 17:27:50
Print Post

Re: Enta Congestion


[re: Mac99] [link to this post]
 
If you do a BT Performance Test, (ignoring the red instructions for this purpose - just say you've done them), the first test runs. Click for the Further Diagnostics at the bottom, which asks for your phone number.

If you are on a BT Wholesale circuit that will then bring up a page with the speed test result and IP Profiles and a bar-graph. On TalkTalk/TalkTalk Business/Sky it will not.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 57825/13835kbps @ 600m. - BQM
Standard User bobble_bob
(knowledge is power) Sun 30-Oct-16 19:42:31
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
Every time folks here esquired about the promised TTB FTTC, Mat always said it is down to TT and no timescale could be promised.


Has this been fixed now? With P8 TTB connection and a test on Uno says i can get TTB FTTC
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 19:50:45
Print Post

Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
Not for me unfortunately - probably blocked as an undesirable lol
Standard User 4M2
(knowledge is power) Sun 30-Oct-16 20:04:00
Print Post

Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
In reply to a post by bobble_bob:
Has this been fixed now? With P8 TTB connection and a test on Uno says i can get TTB FTTC


I haven't checked in a while but yes I can now get TTB Fibre Pro and TTB Fibre+ Pro. Those would be an upgrade from xilo/uno TTB partial LLU ADSL2+ (my line rental is BT based with Zen.) However the prices quoted ex VAT are a little to high for me at the moment frown
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 21:38:07
Print Post

Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
Once again it's time to slowly drift off into that parallel universe, AKA 'Nobody has any problems with Entanet'!
http://www.thinkbroadband.com/speedtest/results.html...
Standard User bobble_bob
(knowledge is power) Sun 30-Oct-16 21:58:56
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
From memory when i was on an Enta connection years ago, they have various nodes and depending on your location determines which you're connected to. Guessing if yours is congested and others not, it would explain why not every customer is having issues.

Would depend how many customers aquiss have that are on your same node, and out of those how many notice it and bother to complain

Edited by bobble_bob (Sun 30-Oct-16 21:59:44)

Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 22:06:16
Print Post

Re: Enta Congestion


[re: RobertoS] [link to this post]
 
Not that I would touch them with a bargepole, but SSE who resell Daisy like Uno, find no problems with a check on my line, but thought it interesting what other Daisy resellers came back with, as opposed to random availability checks - Will get to the bottom of it one day !
https://postimg.org/image/zevc718u3/
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 22:16:01
Print Post

Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
I am on Stepney Green node. The very same node that was always overloaded last time I was with Enta via Freeola, but the crafty devils just hid the load monitors from the public in the end!. This is why I would not be where I am now if I had known Aquiss resold Enta. Apparently we were moved to different equipment a week or two ago. Nightmare ever since, but of course " That could not possibly cause a problem"
That bad tonight, it even stuffs part two of the requested BT test Lol
https://i.imgsafe.org/6734b131fc.jpg

Edited by professor973 (Sun 30-Oct-16 22:26:08)

Standard User chris6273
(committed) Sun 30-Oct-16 22:57:43
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
Once again this evening, my Aquiss Enta is virtually useless due to congestion. Line moved away yesterday, so hoping the flag on the line will now be moved in a day or two allowing me to order Uno FTTC, as this Enta is a nightmare!
http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...


From someone who's seen the node utilization dials for the Enta network, I'm not surprised in the slightest that you're seeing that kind of congestion.

There are a few nodes last time I checked which are constantly hitting 90% capacity whereby QoS kicks in, killing most things.

Unfortunately from what I've been told in the past, Enta works on a monthly upgrade cycle whereby they upgrade their bandwidth to their nodes on a monthly basis. By the end of the month, things can become very bad.

I'd suggest you switch to a provider who plans ahead rather than one that has such a poor network.

-------------------------------------------------------------------
A.K.A: Chrisszzyy

Telewest (2004-2006): 256Kbps -> 512Kbps
University of Portsmouth's Horrible Network (2013 - 2014) - Supposedly 100/100Mbps
BT (2006 - Present): 8128/448 -> 22494/1211 -> 79987/20000Kbps (BT Infinity 2 on Huawei Cab)
Virgin Media's ridiculously rubbish upload connection (2014 - Present): 152/12Mbps
Standard User professor973
(fountain of knowledge) Sun 30-Oct-16 23:56:46
Print Post

Re: Enta Congestion


[re: chris6273] [link to this post]
 
I have not seen the node load dials since they were hidden from the public, but suppose they are available to those in claimed control.
The problem is, my supplier is one with a very good reputation in the past, but are selling a product with a chequered reputation. I am not sure of the power they have to kick Enta's backside into line. I am also sure that not all Enta customers suffer like me, but kick back at claims that nobody but me is suffering.

Edited by professor973 (Mon 31-Oct-16 00:05:29)

Standard User chris6273
(committed) Mon 31-Oct-16 00:32:40
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I have not seen the node load dials since they were hidden from the public, but suppose they are available to those in claimed control.
The problem is, my supplier is one with a very good reputation in the past, but are selling a product with a chequered reputation. I am not sure of the power they have to kick Enta's backside into line. I am also sure that not all Enta customers suffer like me, but kick back at claims that nobody but me is suffering.


I guess at the end of the day, it depends if your supplier fights your corner and gets something done to resolve the issue. If they don't then maybe you need to question yourself as to whether that supplier is worthy of supplying the services? As in that case, they are knowingly providing a product which is not functioning as normal.

It will likely only be customers on congested Enta nodes (Of which there are quite a few from memory). It's been about 2 months since I last saw the node load dials, but they had been consistently high for way over 6 months (Me checking them more or less every few days)

-------------------------------------------------------------------
A.K.A: Chrisszzyy

Telewest (2004-2006): 256Kbps -> 512Kbps
University of Portsmouth's Horrible Network (2013 - 2014) - Supposedly 100/100Mbps
BT (2006 - Present): 8128/448 -> 22494/1211 -> 79987/20000Kbps (BT Infinity 2 on Huawei Cab)
Virgin Media's ridiculously rubbish upload connection (2014 - Present): 152/12Mbps
Standard User bobble_bob
(knowledge is power) Mon 31-Oct-16 06:29:57
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I have not seen the node load dials since they were hidden from the public, but suppose they are available to those in claimed control.
The problem is, my supplier is one with a very good reputation in the past, but are selling a product with a chequered reputation. I am not sure of the power they have to kick Enta's backside into line. I am also sure that not all Enta customers suffer like me, but kick back at claims that nobody but me is suffering.


Could you ask Aquiss for the node loads? They may have it and maybe willing to show you it for problem solving purposes
Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 09:31:28
Print Post

Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
I suppose I could, though it will be interesting to see what things are like today. had a couple of outages here yesterday - Not sure if the supply from Enta or something here, so factory reset the router just in case it was making adjustments it should not. that said, before that rest, my minimum latency that was always 9ms with Aquiss, jumped up to around 20ms, near the latency I had withTTB LLU from Uno. Also my speed is back to within reason, so will see if it stays that way. What has been happening since us on Stepney Green mode were moven to "Different equipment", is noise gradually rises, snr end on the floor and things go t*ts up. Not sure if the recent changes are down to something Aquiss/Enta have done - Node change would be nice lol.
Standard User bobble_bob
(knowledge is power) Mon 31-Oct-16 09:54:02
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
Have you checked to see what your error count is when things go slow? Just wondering if this is something similar to the issues you had with P8?
Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 10:23:05
Print Post

Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
Never checked errors at that time, but they are usually OK. When I was with Pulse8, it was TTB LLU, and as I have said before, the same TTB LLU from Uno was perfect, which proved not only that my problems with Puls8 were routing specific, but also, the errors were not caused here locally from me to my exchange. Also, others have popped in here that have had the same Enta congestion - Indeed I myself did on the very same Stepney Green node when last with an Enta reseller and it was ALWAYS node overload. Of course, in those days the node load dials were available for customers to see. The cheapest fix to overload and customer complaints, was to block views of the load dials Lol
Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 11:07:56
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
Cont... Line confirmed clear by another supplier's TAGs probe!
"Had a look at the number in the TAGs checker and this shows the current ISP as Entanet (as you know) but all the RAGs are green, there are no markers on the line at all other than its listed as a market A exchange served by cabinet 1."

So pointless getting Aquiss to kick OR's backside - All lights green except one!

Edited by professor973 (Mon 31-Oct-16 11:11:13)

Standard User 4M2
(knowledge is power) Mon 31-Oct-16 13:15:25
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
When I was with Pulse8, it was TTB LLU, and as I have said before, the same TTB LLU from Uno was perfect, which proved not only that my problems with Puls8 were routing specific, but also, the errors were not caused here locally from me to my exchange.


Is that why you don't want a FTTC/line rental package from Pulse8? I did a check for FTTC availability on my line from the Pulse8 site last night and products were available but there was no indication whether they were TTB or BTw, unlike uno where I do have the alternatives or either TTB or BTw.

Edited by 4M2 (Mon 31-Oct-16 13:38:14)

Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 13:39:04
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
Unfortunately, when with Pulse ADSL2+ and FTTC, I suffered many line errors, so reluctantly moved to Uno, who routed the same TTB LLU differently - Perfect, but the FTTC did not turn up.
Standard User 4M2
(knowledge is power) Mon 31-Oct-16 13:48:20
Print Post

Re: Enta Congestion


[re: professor973] [link to this post]
 
Does that mean if an exchange is TTB FTTC enabled and then if one took a Pulse8 FTTC/line rental package the deal would probably be TTB full LLU?
Standard User jaydub
(experienced) Mon 31-Oct-16 14:25:14
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
Does that mean if an exchange is TTB FTTC enabled and then if one took a Pulse8 FTTC/line rental package the deal would probably be TTB full LLU?

That's exactly what it means. Their published price is for a TTB connection. I believe if your exchange is not TTB enabled, P8 will provision via BTW, but expect to pay more as a result.
Standard User 4M2
(knowledge is power) Mon 31-Oct-16 14:47:52
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Re: Enta Congestion


[re: jaydub] [link to this post]
 
Therefore one can fully understand the OP's frustration at not being able to return to the first class service provided by uno where throughput speeds are consistently very good on a very stable TTB connection and where additionally one has the choice of broadband only or broadband/line rental package deals either with TTB (where available) or BTw.

Edited by 4M2 (Mon 31-Oct-16 14:55:25)

Standard User jaydub
(experienced) Mon 31-Oct-16 15:30:30
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Re: Enta Congestion


[re: 4M2] [link to this post]
 
Uno can certainly offer broadband and phone packages, but their only combined package is their ADSL Talk Surf product, which is a TT Business offering. The fibre equivalent is 'coming soon' according to their web site, although i believe they might be being less than literal with the term 'soon'.
Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 15:51:39
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Re: Enta Congestion


[re: 4M2] [link to this post]
 
It was last time and would be full circle for me and possible errors again. have Emailed to see if they can do BTW where there is LLU, but have not been answered and in any case may not alter what I have now if new exchange congestion, because Enta suppliers say no congestion on my exchange. I have also put in a ticket to Uno, asking if their checker continues to say what it does, can they ignore it and put an order in anyway, or is it impossible to order - Again no answer, so reckon I may be on some secret blacklist Lol - There is also the possibility of ongoing problems with Uno BTW based FTTC if the problem is new exchange congestion. The only answer to that would be something like the Sky network, but there would be a long contract and line rental requirement, which I would not pull away from Pulse8 again so quickly. Need to nail this congestion first, so a request for Aquiss to check out exchange congestion with OR next I think, though in this day and age, would think that automatic if a customer has a problem.
Edit: Now received an answer from Uno - Cannot push an order through as not built into their system. Fair enough, but the system obviously has a problem with a few numbers.

Edited by professor973 (Mon 31-Oct-16 16:16:55)

Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 15:53:35
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Re: Enta Congestion


[re: jaydub] [link to this post]
 
It was soon in January and had been ongoing quite sometime then,
Standard User 4M2
(knowledge is power) Mon 31-Oct-16 16:04:45
Print Post

Re: Enta Congestion


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
Uno can certainly offer broadband and phone packages, but their only combined package is their ADSL Talk Surf product, which is a TT Business offering. The fibre equivalent is 'coming soon' according to their web site, although i believe they might be being less than literal with the term 'soon'.


Yes you are correct regarding the TTB Talk Surf full LLU ADSL product being the only broadband/line rental package that is available when I check for such products on the uno site. However both TTB and BTw FTTC broadband only does appear to be available on my line. One could perhaps take a FTTC product (either TTB or BTw) from uno and combine it with a BT based line rental product that uno also offer at this time?
Standard User 4M2
(knowledge is power) Mon 31-Oct-16 16:31:28
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Re: Enta Congestion


[re: professor973] [link to this post]
 
In reply to a post by professor973:
I have also put in a ticket to Uno, asking if their checker continues to say what it does, can they ignore it and put an order in anyway, or is it impossible to order - Again no answer, so reckon I may be on some secret blacklist Lol - There is also the possibility of ongoing problems with Uno BTW based FTTC if the problem is new exchange congestion.


Sounds like you are fighting a war on two fronts or even the complication of either BTw or TTB which perhaps means four fronts frown

Edit: would a potential maximum allowance of 500GB per month (within peak hours) be sufficient for you if you managed to get an uno BTw fibre account?

Edited by 4M2 (Mon 31-Oct-16 16:55:47)

Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 17:02:01
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Re: Enta Congestion


[re: 4M2] [link to this post]
 
I never had a problem with Uno 100Gb per month with evenings, overnight and all weekend un-metered.
Standard User jaydub
(experienced) Mon 31-Oct-16 17:22:42
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by jaydub:
Uno can certainly offer broadband and phone packages, but their only combined package is their ADSL Talk Surf product, which is a TT Business offering. The fibre equivalent is 'coming soon' according to their web site, although i believe they might be being less than literal with the term 'soon'.


Yes you are correct regarding the TTB Talk Surf full LLU ADSL product being the only broadband/line rental package that is available when I check for such products on the uno site. However both TTB and BTw FTTC broadband only does appear to be available on my line. One could perhaps take a FTTC product (either TTB or BTw) from uno and combine it with a BT based line rental product that uno also offer at this time?

Absolutely. Nothing stopping you taking the Broadband and Phone packages independently with Uno. In fact if you want to follow that approach, they migrate your Broadband first and then migrate your phone line over.
Standard User 4M2
(knowledge is power) Mon 31-Oct-16 17:58:19
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Re: Enta Congestion


[re: jaydub] [link to this post]
 
In reply to a post by jaydub:
Absolutely. Nothing stopping you taking the Broadband and Phone packages independently with Uno. In fact if you want to follow that approach, they migrate your Broadband first and then migrate your phone line over.


So although not strictly speaking "packages" there are reduced line rental costs for uno broadband customers, i.e. £9.99 v £11.59 for non-broadband customers...
Standard User jaydub
(experienced) Mon 31-Oct-16 18:28:46
Print Post

Re: Enta Congestion


[re: 4M2] [link to this post]
 
In reply to a post by 4M2:
In reply to a post by jaydub:
Absolutely. Nothing stopping you taking the Broadband and Phone packages independently with Uno. In fact if you want to follow that approach, they migrate your Broadband first and then migrate your phone line over.


So although not strictly speaking "packages" there are reduced line rental costs for uno broadband customers, i.e. £9.99 v £11.59 for non-broadband customers...

True. Don't forget the VAT on the Uno prices so £11.99 v £13.91 (or a £1.92 saving) if you have one of their Broadband packages (assuming you are not a VAT registered business).
Standard User professor973
(fountain of knowledge) Mon 31-Oct-16 21:50:02
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
Would be nice if I could get a BT speedtest to complete at these times Martin. Usual nightmare this evening, so wonder, Enta problem or not, if you could please chase OR to check the possibility of new congestion at my exchange, something I need to double check to give me an idea what to do about it.
http://www.thinkbroadband.com/speedtest/results.html...

https://i.imgsafe.org/7c0152e824.jpg

Edited by professor973 (Mon 31-Oct-16 22:05:30)

Standard User professor973
(fountain of knowledge) Tue 01-Nov-16 10:00:53
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Re: Enta Congestion


[re: professor973] [link to this post]
 
Remember "This is not a Entanet problem" implying it was a problem here ?? - Remember me saying my problems started when we on Stepney Green were "Moved to new equipment" ?? - Remember me being told "That would not cause my problem" ??
Well a request to chase OR for local exchange congestion, which I have never had got the following reply.
Hi xxxx,

We don't believe this is congestion as such and neither do Entanet as there is plenty of bandwidth on the Stepney Green node these days.

Entanet are investigating a couple of issues with new traffic management kit, one being single thread issue, as you are seeing and the other issue with UDP traffic packetloss, that gamers are seeing. Both are under active investigation, though the UDP one is taking higher priority currently.
Kind Regards

I now have the cost of migration and many have been going round in circles, which could have been avoided if I was told this from the start. Seems my single thread is being throttled by new traffic management kit, with gaming suffering here as an added bonus!
Standard User aquiss
(fountain of knowledge) Tue 01-Nov-16 11:50:17
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Re: Enta Congestion


[re: professor973] [link to this post]
 
Professor,

I don't understand your approach. You contacted us directly overnight for the first time in a few days, whilst you allowed this thread with forum chatter with theories.

It's all Martin mate in your email, you come across as decent chap. I supplied you with some new information first thing today, based on feedback we got late yesterday from Entanet. With this then you come here a post my reply verbatim and craft a further drama. I'm perplexed and feel it a little unnecessary, but that's my viewpoint.

Let me add. When you joined, you were not on new kit, no one was, so we could not have told you anything from the start. Likewise, as per my reply to you via our support desk, I've already agreed to end your contract early, when you decide to move. As was proven, we were not involved in any "Tag Gate" and purely failings on other providers own checkers.

I'm going to leave this thread as engage no further, but feel a right of reply on behalf of Aquiss was needed. I wish you well.

Martin Pitt
Aquiss Limited
http://www.aquiss.net

Unlimited Family Broadband Packages : http://www.aquiss.net/broadband-unlimited.php
Standard User professor973
(fountain of knowledge) Tue 01-Nov-16 12:27:40
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
What do you expect, when I was told this was NOT an enta problem. I stated this started after the NEW KIT swop, but still I was told it was NOT an enta problem - NOW I am told there IS a single thread problem. How the hell to you expect me to feel, when I could have been told this initially, as it did not start yesterday, instead of it not being an Enta problem. I can do decent when treated decent, but I expect a reasonabally priced provider to act like one. Anyway, it doesn't matter now. I have NEVER had any offer to end my contract early, unless it's in a ticket reply today I have not viewed yet. Either way martin,without trying to be rude, I am just glad I am away from this nightly slowdown. I understand how you feel, but only ever post it as it is here for me. 'From the start' was I thought obviously the start of my problems. I posted enough times the new kit coincided, but I was told point blank "It could not cause my problems" Seems Enta have kept quiet about this for a week or two. - No more from me either.

Edited by professor973 (Tue 01-Nov-16 12:39:16)

Standard User 4M2
(knowledge is power) Tue 01-Nov-16 12:38:33
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Re: Enta Congestion


[re: professor973] [link to this post]
 
Possible that the Enta "active investigation" is causing issues with the uno xDSL availability checker?
Standard User professor973
(fountain of knowledge) Tue 01-Nov-16 12:46:05
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Re: Enta Congestion


[re: 4M2] [link to this post]
 
I don't know - Possible I am on a secret blacklist Lol - Either way, my single thread problems on the new kit have at long last been admitted by Entanet. If they have kept that from Aquiss, then I feel for Martin and I would resell something else. That said, there are others suffering and I don't see why the admitted problem should not be posted on what is the most popular BB forum. I always thought fora was for sharing information, though it usually causes me grief and expense. We are seeing other ISPs with a previously good reputation suffering the same single thread problem - Zen being one and nobody has been ridiculed for posting about that.

Edited by professor973 (Tue 01-Nov-16 14:59:20)

Standard User bobble_bob
(knowledge is power) Tue 01-Nov-16 13:10:44
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Re: Enta Congestion


[re: professor973] [link to this post]
 
It sounds like its obviously an Enta problem which Aquiss (and/or Enta) were not aware of it when you first raised the issue. Martin has said he got additional info from Enta last night and has relayed it to you.

Its quite possible no one knew about any issues until then
Standard User professor973
(fountain of knowledge) Tue 01-Nov-16 13:20:25
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Re: Enta Congestion


[re: bobble_bob] [link to this post]
 
Possible, but would have thought Enta were aware as having customers with problems - Not necessarily Aquiss customers, which would leave Martin in the dark if Enta kept quiet about it. Either way, a second bad Enta experience and not the place to be in my view. I certainly would not have knowingly joined an Enta reseller after my last experience. Anyway, have already said no more on this from me.

Edited by professor973 (Tue 01-Nov-16 13:22:11)

Standard User 4M2
(knowledge is power) Tue 01-Nov-16 13:20:49
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Re: Enta Congestion


[re: professor973] [link to this post]
 
What will you do, perhaps take a one month BTw minimum term broadband deal with another provider, keeping your line rental with Pulse8, and then check your options again in a month or two? That's if Matt and the crew at uno can not sort the issue out in the short term...
Standard User professor973
(fountain of knowledge) Tue 01-Nov-16 13:24:52
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Re: Enta Congestion


[re: 4M2] [link to this post]
 
Already jumped keeping line with P8. Costing me again, which could have been avoided if I was aware of Enta problems and hung on, or Uno database was working properly, which it seems they are leaving as is.

Edited by professor973 (Tue 01-Nov-16 13:28:58)

Standard User ISPtech
(newbie) Tue 23-Jan-18 00:25:06
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Re: Enta Congestion


[re: aquiss] [link to this post]
 
In reply to a post by aquiss:
It's all Martin mate in your email, you come across as decent chap... etc, etc...

I'm going to leave this thread as engage no further, but feel a right of reply on behalf of Aquiss was needed. I wish you well.


Dear Martin, as a company director I'd like to offer my advice.... whilst I admire your efforts to engage personally with your customers, I feel you're not really helping yourself or your company.

Having a company director becoming embroiled in customer complaints on an online forum, for all to see, doesn't project a very professional image. Surely it would be wiser to leave this task to your technical support, customer service or complaints department to deal with via your company's normal channels.

I realise it must be very annoying and frustrating to witness individuals 'bad mouthing' your company on a forum, but retaliation usually just ends up making the situation worse. Maybe it would be better to simply direct them to your customer support department.

I hope you were able to resolve this customer's issue amicably and I wish you all the best for the future.
Standard User ferretuk
(member) Tue 23-Jan-18 13:49:54
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Re: Enta Congestion


[re: ISPtech] [link to this post]
 
Wow - Is it really necessary to reply to a post from over 12 months ago to offer your 'advice'?

AAISP Home::1 Terabyte | IPv4 BQM | IPv6 BQM | AAISP VOIP | ER-Lite Router | Unifi AC-Lite Wifi AP
Standard User fredfox
(experienced) Tue 23-Jan-18 16:15:49
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Re: Enta Congestion


[re: ferretuk] [link to this post]
 
Take a look at the posters history.

Pipex
Nildram
UKFSN
Be *
Xilo / Uno
Now -> Zen and BT

Fibre is here ! FTTP smile
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