Your link has a real "full stop" at the end.
The BQM looks utterly dreadful even now wrt base latency. I think you may have serious DLM interleaving and "delay" milliseconds added.
Re the 38/10, and looking at your surprise 76/20 result after you had downgraded, I have the feeling the Pulse8 order to upgrade everyone was going through on the basis of the customers' connections when the order was created, which may have had you on it at 78/20. Then the bulk order was submitted and you jumped up again.
Adjusted down again when someone realised.
Your post reads as though you rang about the surprise return to 76/20, but maybe that didn't get through to the person checking befores and afters? Sees you as 38/10 pre-bulk upgrade and 76/20 post, so got it dropped down again. Or maybe it did get through but too late to stop the second downgrade.
Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
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