Well with the service due to be activated tomorrow (6th) there was no sign of the router, so after 18 minutes on hold I was given the logon details. The on-hold times were certainly no worse than PlusNet. Router reconfigured with new details (WAN1), while an external vigor 120 is currently handling the connection to plusnet (WAN2). Should be a nice simple switch over - move the phone cable!
No emails from origin though since the initial sign up / money taking emails. Still as long as the service works, that is the main thing.