Sorry but that was not the case at all.
Your invoice was incorrect by way that the cease fee had VAT included which was removed. We never stated otherwise. One point you did make, which was incorrect, was that you had been billed for an IP which was never the case and the line items you posted in the original thread simply list every configuration option for the service and every one of your bills did say exactly the same. I am sure other customers who have a single IP who are on this forum with Talk Surf will be able to attest the same.
The invoice was generated 14 days before it was collected as per the Direct Debit mandate (and guarantee) and was discussed at here
, the day the invoice was generated and 13 days before it was debited - it had already been corrected (as confirmed in that thread). As a time line, invoice generated on 1st of the month, corrected on 1st of the month, debited on 14th of the month.
The incorrect amount was never debited and only the correct amount was debited, once, from your account.
We also sent emails on these events, one on 1st of that month at 14:12:23 which was seconds after the NoT email we are required to send, a revised invoice at 14:13:52 and then confirmation of the Direct Debit on 14th of that month at 07:00:26.
I have checked with our Direct Debit processor for the payments processed and can confirm that only the correct amounts were ever billed, this was processed once and nothing was initially charged. Us generating an invoice does not initially charge anything until the due date, two weeks later in this instance.
Edit: And just to clarify about the bank statement you posted
, this was for your invoice prior to your final invoice (sent to you on 12th of the month before!). For the month and some calls. The invoice after, the cease invoice and pro-rata notice, was correct, debited on the correct date and debited only once. Direct Debits take a few days and this invoice was debited by us and processed by the bank a few days later (26th Aug vs 1st Sept) this is also why we make the statement of "Payment for this invoice will automatically be debited from your bank or building society on, or shortly after the due date." on your email notification.
Edited by uno (Sat 09-Sep-17 03:49:53)