The bank records do not prove any different - you are confusing two completely different invoices and despite explaining this, you still refuse to accept this.
Your statement posted shows a debit of £23.62 on 1st September. That was for the invoice we sent you mid-August due 14 days later. We processed that on 26th August and as per our emails, will be debited from your account on or shortly after the due date. It was on 1st September. We only ever issued you one invoice for £23.62 - that being it.
I have checked the original thread and the ticket you opened on the day after the invoice had already been corrected. In the thread, I never did so, in fact the opposite and on the ticket you only referenced the IP, which again, had never been billed. As shown on the original items you posted
, no charge is showing for the IP.
In fact, chargeable options like caller ID don't show their charges as the costs are built in to the monthly cost. So let's work it out.
£18.74 was the base monthly cost, plus your opted add-on of caller display for 60p. As we work out the pro-rata period for the 4 days up to the 30 days notice, that is done as follows:
(18.74 + 0.60) / 30*4 = £2.58
Plus the cease fee of £40 as you within 12 months of starting the service as per the product info, terms and price list.
As I said in the original thread, VAT was added incorrectly and removed within a minute or two automatically. A revised email with PDF attachment was sent. Whilst you may not have received it, we did send it and have the mail logs to your email provider to show it was accepted.
Totalling £42.58 (£2.58 + £40.00). Originally invoiced was £8.52 VAT, totalling £51.10 but revised moments later was £0.52 VAT, totalling £43.10 which was debited on or shortly after 14th September.
With that above calculation from what you originally posted, shows that no IP was billed. Your first three invoices were all for £19.34, all showing "IP Addresses: 1 Static IP" but again with no cost.
This is also confirmed your original order confirmation sent to you on the day you signed up as below.
Order Number: xxxxxxxxx
Product/Service: TTB (MPF) - Talk Surf 100GB
IP Addresses: 1 Static IP
Care Level: Standard
Router: No Router - I'll supply my own
Directory Listing: Ex-Directory
Caller Display: Yes
Call Waiting: No
Call Divert: No
Call Barring: No
Ring Back When Free: No
Anonymous Call Rejection: No
Choose to Refuse: No
1571 Voicemail: No
Withhold Number All Calls: No
First Payment Amount: £19.34
Recurring Amount: £19.34
Billing Cycle: Monthly
At no stage have you ever been billed an IP and to date, you claim we invoiced you for that but the invoice you posted does not show it.
Finally, we've not blocked you. You keep repeating it but without any factual evidence. As has already been proven, someone else had similar issues in the past which turned out to be an issue with their phone line. They had their provider sort that and then they could order. They called us after they were seeing the issue and we'd have not known their details prior. We don't have the facility to do what you claim and if simply repeating the same thing over and over makes what you're saying more believable, please go ahead.