I'm afraid what i've advised previously still remains true.
If I have the right person, following the discussion we had in October, I did mention that it would be a big *should* for a retroactive change for previous 12 month terms agreed prior to the 1 month products. Unfortunately, they are holding those services to the original term.
There is no change to regrades for those either as previously discussed. Sorry!
Edited by uno (Mon 05-Mar-18 18:57:08)