A week later I wound them up on Facebook (was going to do it on Twitter, but that always confuses me!)
Within minutes I had numerous members of their social media team responding. Initially asking really awkward verification questions like "what package did you originally sign up for?". fwiw I am a "approved person" on the account.
Eventually we got through all of that, and they then asked me to test from the master socket. Didn't they even read the ticket notes? Apparently not, so after I reminded them of that, they then almost immediately came back with "an engineer is booked between 0830 and 1300 on Friday 30th".
Great, I said... shame you didn't bother to contact my parents to tell them. Transpires that when my parents last spoke to Origin (the Tuesday), they said "we'll email you when we book an engineer". Well that is pretty useless without working broadband, replied my dad. They then said they'd text him. Needless to say they didn't.
An engineer did turn up on Friday and declared there was an issue, and was testing for noise between each junction on the cable. Eventually they were swapped to a new port in the exchange and the connection has re-established.
I know Origin are cheap, but they do make life significantly more complicated than it needs to be. I suspect they "hoped" the fault would go away...
Vodafone Fibre (Superfast2 - 80/20), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)
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