In reply to a post by RobertoS:

Probably between now and 9pm on the 30th .

To be more serious, it's entirely dependent on when Openreach have scheduled an engineer visit to the exchange.

Looks like you could be right Rob hasn't happened yet, wonder if Zen will cut me off.

Unless you gave notice to terminate specifically on 28 November, no they won't cut you off.

Bit sad it hasn't happened yet though. Going into the next day is extremely rare, so there is still hope.

Remember if it happens tonight, don't go looking for the best speed until daylight.

Well on Zens cancellation portal there is a due date that I left blank, this has now been filled in by Zen as today. The notes say Cease date received from BT as today and Viva wholsaler gave me the same date for activation. So it looks like it's a BT screwup.

You still on Zen, or using a mobile?

Still on Zen.

Odd. Will you be using the same router or a new one?

Same router which I will tweak for fastest/stable line. If I ever get switched. Will have to see how it performs on ADSL2+ otherwise a Billion 7800.

In theory it shouldn't be possible to be connected at the exchange to both, but I'm sure it happened to someone about a year ago. (It often happens on BT Wholesale migrations as those are just a swap of authentication and the new one can be up before the old one is deleted, but this is different).

Trouble is, if you stay on now you could have Zen internet until things get sorted, but if you try the new login and it fails you almost certainly wouldn't be able to get back on the Zen one as they will have closed the account .

Just have to wait and see I suppose. Are vivaciti support contactable? I thought they went 24/7 a few months ago.

I tried the new router details this morning but no go about 9am. I sent Viva a ticket but no reply yet. Wonder if I should call them. Brian from Zen Service Provision said there is physical wiring to do in the exchange when swapping to TT equipment so was expecting some downtime and would imagine that's a daytime job. AFAIK Viva support is 24/7 but I think it's a one man band ie Karl. But doubt Openreach are open 24/7. Will chase in the morning. Only thing that has changed on my line is ping has gone up 5ms on TBB ping monitor at 9am.

Yes, that's what happens; your line has to be re-jumpered from the BTW MSAN to the TalkTalk one, so logic says there must be a disconnection.

Good luck anyway, I'm sure all will be well soon .