I have just spent 40 mins navigating my way round PN's impenetrable phone system. It doesn't work - e.g. "press 9 to return to this menu at any time" gets you cut off, depending on where you are.
Can anyone point me in the direction of what combination of keys are required to actually get to talk to a human? I've tried 6 times so far with no success. Every time I think I am getting there I am told to refer to the portal - not much *******ing use if you've not got broadband access at the moment (see below).
All I want to do is ask a simple question about their terms and conditions. I don't have access at the moment (I'm on my neighbour's dial up typing this) because of a BT fault, but I want to migrate and need to check whether I am going to get hit for a penalty because I changed my account 3 months ago (i.e. when I discovered that they'd dropped the price of their