Plusnet's tech support has been absolutely atrocious in helping me get interleaving removed from my line. It's been 12 days since I asked for this to be actioned and having DONE ABSOLUTELY NOTHING for 5 days (despite me chasing them), I finally get told my request will be actioned "within 7 days".
Finally, this afternoon, after chasing them again via a support ticket and their own forums, someone from support tells me my ticket should never have been given a 7 day lead time and that interleaving should now be off (can't confirm until I get home).
Maybe the 7 day lead time was a mistake, but the 5 days of limbo was pathetic.
Fair enough one person making the mistake in handling my support ticket, but 3 different people handled the ticket over the last 12 days. What would have happened if I was not proactive, chasing them via the helpdesk and forum? Based on this I think my ticket would have fallen into a blackhole and been lost forever.
Edited by Deak (Tue 08-Feb-11 16:42:47)