Thanks to you both this was sorted in a few minutes.
1. The original BT e-mail sent to me, has the wrong telephone number and
an incorrect link. The solution is to phone PlusNet.
2. Not all shareholders get printed material. All my notifications are by e-mail.
Slightly concerning. I'll mention this to our Marketing folk so that they can check things over with BT. Where does the link point too/where do you think it should point to?
We've had a few reports of the 0800 number not working (0800 073 1032). Mainly dead tones or messages redirecting you to another number. The problem seems intermittent. We've dialled all the underlying numbers and they all route correctly. We've also checked the routing on phone platform itself but that checks out ok too (we'll be replacing it soon though, so if it is a problem with that then it may get fixed by the upgrade).
Edited by bpullen (Tue 15-Feb-11 11:12:08)