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Standard User grahamn
(committed) Sun 13-Feb-11 09:51:11
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Call waiting times


[link to this post]
 
This amused me at 0950 this morning, waiting for customer service > 10 minutes ...

"Residential Call statistics (updated at least every 3 minutes)
Current calls waiting Longest call waiting now Average answer time today
0 0 seconds 1 minute and 17 seconds

Last updated: February 13, 2011, 5:06 am

Residential Call statistics (updated every 30 minutes)"
Standard User RobertoS
(sensei) Sun 13-Feb-11 10:16:58
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Re: Call waiting times


[re: grahamn] [link to this post]
 
Neat, two statements differing by a factor of 10, when only one is needed anyway.

The oddity of having two apart, all the times are of course held in binary in seconds since some arbitrary date.

There are a number of functions that convert one to a date, or the difference between two values to an elapsed time.

Now, if the latter function were dividing the elapsed number of seconds by a factor of 10 or 100 too much ..., and the two lines are using two different functions?

Which the current waiting time is using, factor 10 or 100, is something requiring empirical observation.

wink

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - O2 Standard.

Edited by RobertoS (Sun 13-Feb-11 10:21:51)

Standard User grahamn
(committed) Sun 13-Feb-11 10:35:41
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Re: Call waiting times


[re: RobertoS] [link to this post]
 
Well, it made me smile

In fairness they've helped me out yet again this morning, so fair play to them, they get more than enough bashing on here.

Thanks again Plusnet, even if the stats are a bit awry wink


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Standard User DavidFinbarr
(freechataholic) Sun 13-Feb-11 11:34:20
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Re: Call waiting times


[re: grahamn] [link to this post]
 
In reply to a post by DavidFinbarr:
In reply to a post by docki:
There are 17 calls waiting right now (12:17am)

http://www.plus.net/supportpages.html?a=212&helphead...


Looks like it's broke

Last updated: February 8, 2011, 10:02 pm
Residential Call statistics (updated every 30 minutes)


Same the other day.

A bottle of white, a bottle of red
Perhaps a bottle of rosé instead.
Standard User Michael_Chare
(member) Sun 13-Feb-11 16:24:07
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Re: Call waiting times


[re: grahamn] [link to this post]
 
I have found that the call graphs that they publish give you a good idea of when to call for a minimum wait.

I have also found that the 'you may have to wait xxx minutes' can be wrong. In fact by calling during the troughs my call was answered much more quickly than the message suggested.

What would help is if they told you your position in the quede every few minutes so that you can get an idea of your progress.

Michael Chare

Edited by Michael_Chare (Sun 13-Feb-11 16:24:51)

Standard User pcoventry76
(knowledge is power) Sun 13-Feb-11 19:16:33
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Re: Call waiting times


[re: grahamn] [link to this post]
 
I think it's always been a good system and it's nice to see them. But then again Plusnet have always been open and honest and sometimes they are seen as too open and honest. They can't win sometimes.

But yes the stats are good and they do a good job smile
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