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Standard User Footys
(experienced) Wed 16-Feb-11 09:55:10
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Refer a friend free broadband problem.


[link to this post]
 
I just signed up to plusnet on behalf of a friend of mine intending to get the 3 months free broadband offer if I referred a friend. I did the sign up process and entered my username under the referral bit but dont remember it asking me for the promotional code refer3 so subsquently didnt enter it. Is there any way I can cancel the account and redo it and if so could someone tell me where to enter the promotional code?

Many Thanks.
ISP Representative orbrey
(isp) Wed 16-Feb-11 10:30:34
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Re: Refer a friend free broadband problem.


[re: Footys] [link to this post]
 
Hi Footys,

It should be fine to raise a ticket on your account advising of the referral you've made, and if your referral can raise a ticket as well confirming then we can sort the offer from there. Please bear in mind though it won't take effect until their broadband goes active.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User pcoventry76
(knowledge is power) Thu 17-Feb-11 00:07:10
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Re: Refer a friend free broadband problem.


[re: Footys] [link to this post]
 
Should be fine. Plusnet get a lot of these I am sure. Oh I see Orbrey has already answered this smile


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Standard User Footys
(experienced) Wed 23-Feb-11 09:28:24
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Re: Refer a friend free broadband problem.


[re: orbrey] [link to this post]
 
Hi Orbrey

I raised a ticket on both accounts but have now had a reply on both saying that I need to raise a ticket on the other account!!!

Could you have a look into it for me?

I will pm you both the usernames

Andrew
Standard User jelv
(knowledge is power) Wed 23-Feb-11 10:22:15
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Re: Refer a friend free broadband problem.


[re: Footys] [link to this post]
 
I suggest you reply to both tickets cross referring the ticket numbers.

jelv

Plusnet user since November 2001
ISP Representative bpullen
(isp) Mon 28-Feb-11 17:14:45
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Re: Refer a friend free broadband problem.


[re: Footys] [link to this post]
 
@Footys, did you manage to get this sorted out?

Bob Pullen
Plusnet Support Team

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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User craggs
(member) Sat 26-Mar-11 17:08:23
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Re: Refer a friend free broadband problem.


[re: Footys] [link to this post]
 
my mother-in-law is having this problem also,just cancelled the setup process,,where is it on the page the box to enter 'refer3'??

The usner is correct as ive checked it as it bellongs to my mum.

Wanted to sign up for her today also as her mac is running out

sorry to stamp on your thread op

O2 Premium Broadband
Standard User craggs
(member) Sun 27-Mar-11 12:47:32
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Re: Refer a friend free broadband problem.


[re: craggs] [link to this post]
 
ok I will get the mother-in-law to sign upto someone else poss come over to be with me,as been through the process twice now and there is nowhere to input the 'refer3' code,raising tickets sounds like could be a lot of messing about.

Be Value 12mb was O2 Premium
ISP Representative mand_beckett
(isp) Mon 28-Mar-11 09:53:16
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Re: Refer a friend free broadband problem.


[re: craggs] [link to this post]
 
Hi there,

To get the option to enter a promo code you need to sign up via a promotional page (ie, a special offer link or an affiliate).

For the referral offer the link is http://plus.net/refer

I've just tested this,and it definitely works. smile

The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User craggs
(member) Mon 28-Mar-11 10:45:56
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Re: Refer a friend free broadband problem.


[re: mand_beckett] [link to this post]
 
Yep done it now using that link,i understand why it is done that way now,it is to cut of the cashback from tracking aswell through there site.

Be Value 12mb was O2 Premium
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