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Standard User ultra
(experienced) Mon 11-Apr-11 09:55:18
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Routing problem (affecting PN but external to PN) ?


[link to this post]
 
Just wondering if others are able to reach http://www.groupon.co.uk/

My sister just rang me and asked if I could view the site (I am not a member - nothing closer than 30 miles and mostly for health and beauty from what my sister has mentioned!)

Looked to me as if there's a problem - I gave her a workaound using a proxy just to check some details (told her not to order, just in case info logged) but felt someone at PN might want to try for themselves, and then get it fixed ! !

No probelm accessing from another ISP, just via PN as far as I can tell.
Standard User brightd
(experienced) Mon 11-Apr-11 10:39:55
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Re: Routing problem (affecting PN but external to PN) ?


[re: ultra] [link to this post]
 
It works OK for me.

David

plusnet Broadband Extra customer
DrayTek Vigor 2800VG
ISP Representative orbrey
(isp) Mon 11-Apr-11 10:46:35
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Re: Routing problem (affecting PN but external to PN) ?


[re: ultra] [link to this post]
 
Hi ultra,

We've tried it on two different Plusnet connections plus the office connection as well and it works fine from all those. Are you getting any error messages or anything (or rather, is your sister)?

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User RobertoS
(sensei) Mon 11-Apr-11 11:55:07
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Re: Routing problem (affecting PN but external to PN) ?


[re: ultra] [link to this post]
 
It could be the site was just down for a while? Is it working now?

Do you know about this checker? Quite useful as an immediate diagnostic.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User ultra
(experienced) Mon 11-Apr-11 14:13:34
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Re: Routing problem (affecting PN but external to PN) ?


[re: orbrey] [link to this post]
 
Went back to working fairly soon after RobertoS posted.

I tried it from my PN connection and just got "Firefox can't establish a connection to the server at www.groupon.co.uk." so checked with another ISP connection and all was fine. Got the IP address from the other browser so then tried a traceroute on PN :

C:\>tracert 65.53.232.213

Tracing route to 65.53.232.213 over a maximum of 30 hops

1 31 ms 51 ms 44 ms 192.168.1.254
2 55 ms 49 ms 50 ms lo0-central3.ptn-ag02.plus.net [195.166.128.207]
3 53 ms 46 ms 53 ms gi2-20-231.ptn-gw01.plus.net [84.92.5.153]
4 51 ms 49 ms 51 ms po4.ptn-gw02.plus.net [212.159.1.139]

5 46 ms 47 ms 50 ms igbtmdistc7503.msft.net [195.66.226.140]
6 49 ms 48 ms 48 ms ge-5-1-0-0.lts-64cb-1b.ntwk.msn.net [207.46.42.72]
7 53 ms 49 ms 48 ms ge-7-0-0-0.lts-64cb-1a.ntwk.msn.net [207.46.42.40]
8 129 ms 132 ms 127 ms so-7-1-0-0.ash-64cb-1b.ntwk.msn.net [213.199.144.158]
9 138 ms 135 ms 124 ms ge-5-2-0-0.bl2-64c-1b.ntwk.msn.net [207.46.46.247]
10 188 ms 189 ms 191 ms ge-5-0-0-0.co2-64c-1b.ntwk.msn.net [207.46.40.106]
11 203 ms 186 ms 199 ms ge-2-0-0-0.co1-64c-1b.ntwk.msn.net [207.46.43.178]
12 217 ms 190 ms 202 ms ge-0-1-0-0.wst-64cb-1b.ntwk.msn.net [207.46.43.185]
13 209 ms 204 ms 192 ms vlan57.wst-76e-2.ntwk.msn.net [207.46.46.38]
14 * * * Request timed out.
15 * * * Request timed out.
. . .
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Posted (but should have also included traceroute, and if I had been feeling better might have tried to get similar from my sister's machine via LogMeIn). Anyway she had an appointment at her dentist and some other plans and unfortunately by the time I saw a response she had shut down her laptop (rare, as it is often on all night!) so I could not check from her PN connection to the site.

Even after the third response was posted, for a short time there was still a problem...
Standard User ultra
(experienced) Mon 11-Apr-11 14:13:51
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Re: Routing problem (affecting PN but external to PN) ?


[re: RobertoS] [link to this post]
 
Thanks for link. No, site was fine (a) from another ISP link I have and
(b) via a web proxy... just a glitch at the time on PN...

A few minutes after your post, it came back, with traceroute:


C:\>tracert www.groupon.co.uk

Tracing route to www.groupon.co.uk [62.53.232.213]
over a maximum of 30 hops:

1 80 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
2 46 ms 105 ms 92 ms lo0-central3.ptn-ag02.plus.net [195.166.128.207]
3 152 ms 212 ms 243 ms gi2-20-231.ptn-gw01.plus.net [84.92.5.153]
4 45 ms 53 ms 49 ms po4.ptn-gw02.plus.net [212.159.1.139]

5 55 ms 45 ms 56 ms rmws-lond-uk08.mediaways.net [195.66.226.57]
6 68 ms 56 ms 63 ms rmwc-dsdf-de02-ge-3-2-0-0.nw.mediaways.net [195.71.254.57]
7 60 ms 62 ms 71 ms rmwc-dsdf-de01-xe-1-1-0-0.nw.mediaways.net [195.71.242.209]
8 59 ms 59 ms 59 ms rmwc-frnk-de01-chan-3-0.nw.mediaways.net [195.71.254.145]
9 70 ms 68 ms 59 ms xmws-frnk-de11-gigaet-9-1.nw.mediaways.net [195.71.236.218]
10 71 ms 59 ms 68 ms 62.53.232.213

Trace complete.


(Unfortunately a client rang so I left the PCs and helped him from my iMac and have just finished hence can post.)
Standard User ultra
(experienced) Mon 11-Apr-11 14:18:10
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Re: Routing problem (affecting PN but external to PN) ?


[re: ultra] [link to this post]
 
rats - looks like I cause a duff trace because the IP address I entered was wrong.

Oh well, should have used the domain name for it, but still, the site was dead as far as our PN connections were concerned, at the time.
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