i was refered to plusnet by a friend because i was having problems with sky. i expecteed all my problems to go away once i had been transfered over to them. it can take up to 2 mins to load a web page and the xbox isnt worth using. i have been estimated at getting 7meg but surely im not on that.
i phoned up plusnet to be told i need to do a speed test at www.speedtester.bt.com and then submit my results to them. i have tried at least 50 times and i get the same error message.
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
i let plusnet know and they told me to just use another site and so i did. it come up with no problems and the speed of 6397kbps download and 380kbps upload. they have then said that is fine and case closed. my internet is still slow. what should i do? its pointless me having the internet this slow. a video can take 5mins before it plays then stops several times to buffer.
if i cant use the bt speed test then does that mean i have a fault?
i shouldnt have to change to BT for my internet to get a problem sorted. Any advice welcome.
Edited by john22rob (Wed 13-Apr-11 19:12:22)