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Standard User ConorMK
(knowledge is power) Tue 21-Jun-11 14:54:50
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adding Pro to Extra Fibre package


[link to this post]
 
If i add this to the package I have will this affect my ability to continue with the monthly payment?

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
Standard User jelv
(knowledge is power) Tue 21-Jun-11 15:08:33
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Re: adding Pro to Extra Fibre package


[re: ConorMK] [link to this post]
 
Is it just me that doesn't understand the question?

jelv

Plusnet user since November 2001
Standard User nadger
(eat-sleep-adslguide) Tue 21-Jun-11 15:36:22
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Re: adding Pro to Extra Fibre package


[re: jelv] [link to this post]
 
You're not alone wink

plusnet usergroup member cool


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Standard User RobertoS
(sensei) Tue 21-Jun-11 15:36:37
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Re: adding Pro to Extra Fibre package


[re: jelv] [link to this post]
 
In reply to a post by jelv:
Is it just me that doesn't understand the question?
I think I understand the question, but if I do I don't understand why he doesn't understand the Plusnet website.

Unless of course, I am misunderstanding the website.

Understand? tongue

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User RobertoS
(sensei) Tue 21-Jun-11 15:41:08
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Re: adding Pro to Extra Fibre package


[re: jelv] [link to this post]
 
Ah - got it!

He is (was?) on the FTTC trial according to his profile. Would I be right in assuming he is therefore on monthly for fibre, rather than the current 18 months?

So the q may be would he get moved to an 18-month contract for the fibre due to upgrading his service.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User ConorMK
(knowledge is power) Tue 21-Jun-11 16:26:20
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Re: adding Pro to Extra Fibre package


[re: RobertoS] [link to this post]
 
Sorry, I dont understand!!

laugh Yes thats what i meant. Didnt put it across very well! laugh

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
ISP Representative orbrey
(isp) Tue 21-Jun-11 17:25:42
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Re: adding Pro to Extra Fibre package


[re: ConorMK] [link to this post]
 
Hi there,

Ticket 42790637 states your contract has been nullified, so no you're not held into any 18 month contracts smile

Basically if you were one of the earlier triallists who got it for free, you'll be held to a contract if you upgrade. However if you joined later and were on the paid trial (which came with an 18 month contract I believe) the contract is written off when you upgrade.

Hope that clears things up.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User ConorMK
(knowledge is power) Thu 23-Jun-11 08:44:28
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Re: adding Pro to Extra Fibre package


[re: orbrey] [link to this post]
 
Hi

I have raised a call 43840208 to have the Pro addon added. Could someone have a look pls?

TIA,

Conor

There is absolutely no substitute for a genuine lack of preparation
BQM
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