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Standard User pompey_steve
(member) Fri 24-Jun-11 08:18:34
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slow data throughput


[link to this post]
 
My sync speed is 11.7MB and I usually get a suitable data throughput speed for this.

But since yesterday evening my data speed is only around 2MB. I've tried disconnecting and then reconnecting to Plusnet (not rebooted the router yet). The Plusnet service page shows no problems.

Does anybody else have the same problem, or know of an issue that is not showing on the service page?

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Regards,
Steve
Standard User pompey_steve
(member) Fri 24-Jun-11 08:29:03
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Re: slow data throughput


[re: pompey_steve] [link to this post]
 
I've just rebooted my router, which no change to the slow data speeds.

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Regards,
Steve
ISP Representative orbrey
(isp) Fri 24-Jun-11 08:42:50
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Re: slow data throughput


[re: pompey_steve] [link to this post]
 
Hi Steve,

If you could PM me a username or ticket ID I'll take a look at your account and see if there's anything obvious there, but it sounds like it could also be a fault - is it the same speed with the router in the master socket and all phones disconnected, and have you noticed the connection dropping at all? If so it'd be worth raising at http://faults.plus.net. More than happy to look over the account though and make sure there's nothing obvious from our side.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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Standard User RobertoS
(sensei) Fri 24-Jun-11 08:43:57
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Re: slow data throughput


[re: pompey_steve] [link to this post]
 
Please run a BT Speed test and post the results as far as the end of the upstream speed.

It is likely for some (noise) reason you had a disconnection and it came back slow. That affects your IP Profile, which determines your throughput speed.

The BT speed test tells us your current connection speed and IP Profile, as well as the throughputs.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User pompey_steve
(member) Fri 24-Jun-11 08:48:00
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Re: slow data throughput


[re: RobertoS] [link to this post]
 
until I rebooted the system the connection had been up for over 11 days.

-----------
Regards,
Steve
Standard User pompey_steve
(member) Fri 24-Jun-11 08:52:25
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Re: slow data throughput


[re: orbrey] [link to this post]
 
Before I rebooted the router it had been connected for over 11 days. The connection has been stable.

After going through the whole fault process a few months ago (finally tracked to a problem at the exchange) I'd rather not start that process yet.

I'll PM you the account details and if you could take a quick look at the account I would appreciate that.

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Regards,
Steve
Standard User Oldjim
(fountain of knowledge) Fri 24-Jun-11 09:22:22
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Re: slow data throughput


[re: pompey_steve] [link to this post]
 
Have you checked current line speed here https://portal.plus.net/my.html?action=data_transfer...
Standard User pompey_steve
(member) Fri 24-Jun-11 09:40:41
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Re: slow data throughput


[re: Oldjim] [link to this post]
 
Yes, it shows 2.5 Mb.

I have no idea why it is so low, but it matches what I am seeing.

My usual speed is at 10Mb or so, matching the exchange sync speed of around 11.7 MB.

I still synced at a high speed, just the data is slow.

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Regards,
Steve
Standard User kasg
(committed) Fri 24-Jun-11 09:45:57
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Re: slow data throughput


[re: pompey_steve] [link to this post]
 
Profile must have dropped (BT speed test will confirm what it is currently) and Plusnet profile dropped to match. It's possible the Plusnet copy might need a "nudge" from support once the BT profile recovers.

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User pompey_steve
(member) Fri 24-Jun-11 09:48:13
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Re: slow data throughput


[re: pompey_steve] [link to this post]
 
speed test result from today:

http://www.thinkbroadband.com/speedtest/button/13089...

speed test result from the end of may

http://www.thinkbroadband.com/speedtest/button/13066...

In both cases sync speed was around 12 MB

-----------
Regards,
Steve
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