Apologies to the mods but I tried this one on the Orange forum with no answers, nor from Plusnet questions. I tried to transfer phone and broadband to Plusnet from Orange with MAC, but it's got stuck with BTO. The problem is that Orange don't do phone service without broadband and Plusnet (and just about everyone else) transfers the broadband first, then the phone service. So it doesn't work and the MAC is ineffective. Orange say I have to transfer the phone first but Plusnet don't do phone only. So I have to do a BT return to donor or (preferably) find another provider who can offer just a phone service first? Am I right, if so presumably I can re-use the same MAC if necessary to clear an Orange broadband tag on the line, as it is rejected by BTO and hasn't therefore been used?
Plusnet reps for info: I've asked to hold this order and put a stop to the DD as I don't want to be paying for a service I can't get!
Edited by smurf46 (Wed 13-Jul-11 20:53:31)