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Standard User Jaowon
(fountain of knowledge) Wed 03-Aug-11 14:59:58
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Speed issue (locked?)


[link to this post]
 
Hi

I have a speed issue at one of my sites. the speed appears to be locked, never changing, never disconnecting or erroring, just a constant fixed speed. At weekend I went out and bought a new modem and filter, but nothing changed.

My new netgear box tells me

Speed - 1152 down - 288 up
Line Attenuation - 57.9 dB down - 31.0 dB up
Noise Margin - 20.3 dB down - 20.0 dB up

Speed is the only issue. The line is rock solid, never wavers, never disconnects (unless I restart it). But now that email attachments are getting larger, emails are starting to time out. Ironically I'm also unable to browse the plus.net website over this connection. It times out. Other sites are fine.
ISP Representative chrisparr
(isp) Wed 03-Aug-11 15:47:32
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Re: Speed issue (locked?)


[re: Jaowon] [link to this post]
 
Speed - 1152 down - 288 up


Looks very much like a fixed 1Mb product. Drop me a PM with the account username if you'd like it upping.

Chris Parr
Plusnet Support Team
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The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User Jaowon
(fountain of knowledge) Wed 03-Aug-11 16:26:44
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Re: Speed issue (locked?)


[re: chrisparr] [link to this post]
 
PM'd


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Standard User RobertoS
(sensei) Wed 03-Aug-11 20:31:52
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Re: Speed issue (locked?)


[re: Jaowon] [link to this post]
 
Should be good for 3Mbps+ sync.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Jaowon
(fountain of knowledge) Sat 13-Aug-11 03:10:34
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Re: Speed issue (locked?)


[re: chrisparr] [link to this post]
 
Cheers, we're getting double speeds up and down now.
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