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Standard User hypertony
(committed) Mon 12-Sep-11 11:01:31
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Plusnet charging higher rates for Text Relay by Deaf users?


[link to this post]
 
Hi Plusnet,

I received a very worrying message from my Deaf friends, saying that Plusnet is charging them 68.79p per minute for using Text Relay to make their calls - http://www.textrelay.org

Is there any reasons for this? The number is NOT a premium rate. Dialing to 18001 is FREE and the actual call itself to a normal phone number should costs the same rate as dialing a normal numbers.

See http://www.textrelay.org/what_it_costs.php

Can this be looked at urgently? Lots of very unhappy Deaf customers with big bills...

Thank you.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam

Edited by hypertony (Mon 12-Sep-11 11:08:24)

Standard User adslmax
(fountain of knowledge) Mon 12-Sep-11 11:32:56
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: hypertony] [link to this post]
 
That not true, it didn't charged me at all as I been use alots on typetalk relay service using 18001 to Plusnet, Virgin Media in the past and it still free as long it under BT prefix 18001 with BT Line Rental as free of charge but not sure if your line rental is with other company such as Virgin Media, Sky, TalkTalk or Plusnet might charge you for this!

plusnetADSL2+13 Meg

Edited by adslmax (Mon 12-Sep-11 11:35:28)

Standard User hypertony
(committed) Mon 12-Sep-11 11:35:28
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: adslmax] [link to this post]
 
Thank you for that. I am just passing on what my friends has told me. They are on Plusnet call plans (i.e. not via BT)

Are you on BT or Plusnet call plans?

Just need an confirmation from Plusnet...

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam


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Standard User adslmax
(fountain of knowledge) Mon 12-Sep-11 11:36:51
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: hypertony] [link to this post]
 
I am on BT calling plan (Unlimited plan) as you better ask Plusnet to ensure the prefix number 18001 are free of charge but like Typetalk say you must check with your service provider to get it refunded if Plusnet still charged you for using 18001 (it shouldn't be because Plusnet and BT are the same group under BT)

plusnetADSL2+13 Meg

Edited by adslmax (Mon 12-Sep-11 11:39:29)

ISP Representative orbrey
(isp) Mon 12-Sep-11 11:40:54
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: adslmax] [link to this post]
 
Hi all,

The wholesale price has changed on these calls, which is why the sudden change though we're looking into why we're charging as a result - problem number 68281for those interested. We'll be refunding any costs incurred in full once we've found out what's going on and who's been affected.

We're really sorry to everyone that's been charged for these calls.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User adslmax
(fountain of knowledge) Mon 12-Sep-11 11:41:29
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: adslmax] [link to this post]
 
Here is plusnet calling plans tariff: http://www.plus.net/residential/tariffs/homephone.html as I have looking up as I cannot see any specialist number prefix 18001 on it, so it could be charged ?

plusnetADSL2+13 Meg

Edited by adslmax (Mon 12-Sep-11 11:44:20)

Standard User hypertony
(committed) Mon 12-Sep-11 12:39:49
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: orbrey] [link to this post]
 
Thank you very much, Matt, for the quick reply and for explaining. I will inform my friends.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam
Standard User hypertony
(committed) Mon 12-Sep-11 12:40:39
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: hypertony] [link to this post]
 
Plusnet on Twitter is also replying too...

http://twitter.com/#!/plusnet/status/113205425293365248
http://twitter.com/#!/plusnet/status/113206777172066304

Thanks all.

- Tony Sutton
- Check out my Ford Focus ST170 site | View my Car's Dashcam
Standard User Adamant
(legend) Fri 16-Sep-11 11:07:35
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
Hi all,

The wholesale price has changed on these calls, which is why the sudden change though we're looking into why we're charging as a result - problem number 68281for those interested. We'll be refunding any costs incurred in full once we've found out what's going on and who's been affected.

We're really sorry to everyone that's been charged for these calls.


The cynic in me wonders if the changes were to stop your users benefiting from another telecoms provider via an Indirect Access Code...............

Adam
Sky Max LLU
ISP Representative orbrey
(isp) Fri 16-Sep-11 11:44:17
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Re: Plusnet charging higher rates for Text Relay by Deaf use


[re: Adamant] [link to this post]
 
Not sure what you mean there, though it sounds like you might mean a carrier pre-select? Either way I can assure you that's not the case.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
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