Okay so I might be a Business Customer - And I am an ex employee so maybe that's why i'm being ignored (in which case that's WRONG!) but WHY does ANY customer had to wait 3 days for a ticket to be looked at?
As business customers we are supposed to get a better service. I can't do my business because my connection keeps dropping. I've asked you to check things before I then head to the faults checker. Not a reply. I raised a simular question and closed it after 4 days or nothing.
Am I to assume you have set up a ticket pool just for my questions so that they can simply be ignored and not affect your "high SLA level" that you have?
Whatever your doing undo it please. It was clearly a mistake to stay with Plusnet let alone triple my monthly cost to you. As contracts work BOTH ways I will be reviewing mine. And also writing to the ISPA as I am sick of being treated like this. at £40 a month I expect to even be acknowledged!
ALL I WANT IS FOR MY TICKET WHICH IS CURRENTLY AT 3 DAYS TO BE ACTIONED> BUT I DOUBT THAT WILL HAPPEN!
Edited by pcoventry76 (Mon 19-Sep-11 09:25:01)