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Standard User snapper70
(newbie) Fri 23-Sep-11 15:56:05
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Madasafish - no answer to customer support tickets


[link to this post]
 
I raised a ticket with Madasafish (Plusnet) 24 hours ago and still haven't had a reply. At the time it stated it would take 5 hours to get a reply. I sent a second ticket in case the first one didn't get through and had no reply to that one either.

I was overcharged by £11 on my last invoice/direct debit and it seems nobody wants to actually sort it out.
Standard User Apprentice
(knowledge is power) Fri 23-Sep-11 16:14:25
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Re: Madasafish - no answer to customer support tickets


[re: snapper70] [link to this post]
 
I've flagged up your post here, it might get you a quicker reply even if it is Friday afternoon tongue laugh

Alastair

omadasafisho
ISP Representative jpilson
(isp) Fri 23-Sep-11 16:24:20
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Re: Madasafish - no answer to customer support tickets


[re: snapper70] [link to this post]
 
Hi snapper70,

I can't locate your account from that username. Can you let me know the ticket ID so I can look at that for you.


Jojo smile

Joanne Pilson
Plusnet Support Team

Service Status::RSS::Email
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).


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