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Standard User the_snail
(newbie) Mon 10-Oct-11 16:07:59
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Threatening letters


[link to this post]
 
After leaving plusnet due to them renaging on my contractual deal, I now start getting threating and unsigned letters trying to get me to repay my final bill.

As it is pointless complaining via their proceedures I thought a letter direct to the managing director might get some response.

The question is who is the MD?

Bryan
ISP Representative orbrey
(isp) Mon 10-Oct-11 16:15:11
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Re: Threatening letters


[re: the_snail] [link to this post]
 
Hi there,

Sorry to hear that, I can assure you that complaints do reach a dedicated team and will be dealt with in full so without a doubt it'd be worth giving it a go. There's details on how to do it here: http://www/support/service/policies/complaints_code_of_practice.shtml

I'm sorry you don't feel we fulfilled the contract, and can assure you that the complaints team will investigate for you.

Regards,

Matthew Taylor
Plusnet Customer Support
The above post has been made by an ISP REPRESENTATIVE (although not necessarily the ISP being discussed in the post).
Standard User NilSatisOptimum
(member) Mon 10-Oct-11 16:59:37
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Re: Threatening letters


[re: the_snail] [link to this post]
 
Not sure if this helps,

http://community.plus.net/blog/2010/08/19/a-fond-far...

I'm alright Jack....


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Standard User kasg
(committed) Mon 10-Oct-11 17:47:03
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Re: Threatening letters


[re: orbrey] [link to this post]
 
In reply to a post by orbrey:
There's details on how to do it here: http://www/support/service/policies/complaints_code_of_practice.shtml


I'm guessing you mean http://www.plus.net/support/service/policies/complai...

Kevin

plusnet Value Fibre
Using OpenDNS
Standard User pcoventry76
(knowledge is power) Mon 10-Oct-11 22:04:21
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Re: Threatening letters


[re: the_snail] [link to this post]
 
Please PM me and let me know how you did this.. ?

Edited by pcoventry76 (Mon 10-Oct-11 22:06:31)

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