I signed up for Plusnet just over a month ago and have had nothing but problems ever since. I've just about had enough.
Firstly, despite being quoted an expected speed of 6Mb, the maximum I've been able to get is 1.5Mb. I contacted Plusnet about this, and they told me that this was the best I'd be able to get with my line and that the speed on sign up was not guaranteed.
Now, in addition to being mis-sold a slow connection, I find that my connection speed has reduced even further! My broadband kept disconnecting a few nights ago (I suspect this was to do with a service outage publicized on Plusnet's website), and I reset my router a couple of times to see if that would fix the problem. Since then, I have not been able to get speeds of more that 0.5Mb. Again, I contacted Plusnet, but they told me that the reduction was due to me having an unstable connection, and that the problem would hopefully resolve itself within 72 hours.
Well, that's just not good enough. Why should I be stuck with a painfully slow and barely usable connection for three days?
To anyone considering going with Plusnet: THINK AGAIN. Save yourselves a lot of hassle and look elsewhere! Unless my line speed and the service from Plusnet improve dramatically, I'll be switching to Virgin Media at the end of the month.